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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 5,710 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5710 company reviews Last reviewed within 7 days

Today I saw Marie to open a new savings account.

Savings 5th March 2026

Today I saw Marie to open a new savings account. She was very friendly and helpful.

Verified source
Rated Excellent 5/5
Read more product reviews

Friendly caring manner.

Savings 5th March 2026

Friendly caring manner. Comprehensive advice. So nice to speak to someone in person.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Everyone was very nice and helpful.

    Everyone was very nice and helpful. especially Sam when explaining and helping us open our Junior ISA Cash.

    Savings
    Verified source 5th March 2026
  • 5/5

    Keeping the Service the same would keep me and my fa...

    Keeping the Service the same would keep me and my family with you.

    Savings
    Verified source 5th March 2026
  • 5/5

    Local branch is very important and friendly advice

    Local branch is very important and friendly advice

    Savings
    Verified source 5th March 2026
  • 5/5

    Relaxed branch environment and appointment.

    Relaxed branch environment and appointment. Lovely staff. Better ISA rates.

    Savings
    Verified source 5th March 2026
  • 5/5

    I like that it is a local branch and easy access.

    I like that it is a local branch and easy access. All staff are polite and friendly.

    Savings
    Verified source 5th March 2026
  • 5/5

    I would not make any improvements everything is alre...

    I would not make any improvements everything is already fantastic

    Savings
    Verified source 5th March 2026
  • 5/5

    The branch is on the high street and available with...

    The branch is on the high street and available with pleasant, friendly staff.

    Savings
    Verified source 5th March 2026
  • 5/5

    Kirsty was incredibly helpful and supportive when de...

    Kirsty was incredibly helpful and supportive when dealing with my mums death.

    Savings
    Verified source 5th March 2026
  • 5/5

    Jen was very helpful and explained everything simply...

    Jen was very helpful and explained everything simply so I could understand.

    Savings
    Verified source 5th March 2026

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