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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent 4.89/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 5,958 product reviews

Average score of 4.89/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended positively over the past 90 days

Leek Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People appreciate the personal touch and clear explanations, even if the savings rates aren’t always top of the market. On the downside, branch opening hours are often too limited for full-time workers, and some found the mortgage process slow or frustrating.

Positive themes

  • Leek Building Society Savings offers clear advice and helpful explanations for all ages.
  • Leek Building Society Savings has a great local branch presence with welcoming atmosphere.

Negative themes

  • Branch opening hours at Leek Building Society Savings are too limited for full-time workers.
  • Some Leek Building Society Mortgages customers found the process slow and uncooperative.
  • Leek Building Society Savings rates are often not competitive enough for some savers.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
Visit provider website
Phone
0800 093 0004
Main address
Leek Building Society, 50 St. Edward Street, Leek, Staffordshire, ST13 5DL
Social media

Reviews for Leek Building Society

Showing 11 of 5958 company reviews Last reviewed within 7 days

Always excellent service.

Savings 16th June 2026

Always excellent service. The staff are helpful and friendly.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Great face to face chat regarding higher interest ra...

Savings 16th June 2026

Great face to face chat regarding higher interest rate accounts. Lovely service and friendly staff.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    The verbal communication is good.

    The verbal communication is good.

    Savings
    Verified source 16th June 2026
  • 5.00/5

    My appointment at Leek Building Society

    My appointment went very well, the young man who dealt with me was very helpful and answered all of my queries very clearly, everything was... My appointment went very well, the young man who dealt with me was very helpful and answered all of my queries very clearly, everything was made clear and the business was soon done. Read more Read less

    {"display":"Reginald","full_name":"Reginald","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Reginald 15th June 2026
  • 5.00/5

    It was amazing and the staff were lovely

    It was amazing and the staff were lovely

    Savings
    Verified source 10th June 2026
  • 5.00/5

    Lovely cup of tea - Amy was very professional and ex...

    Lovely cup of tea - Amy was very professional and explained everything. All the staff in Hanley are very pleasant.

    Savings
    Verified source 8th June 2026
  • 5.00/5

    The Hanley branch were friendly, helpful and explain...

    The Hanley branch were friendly, helpful and explained everything clearly.

    Savings
    Verified source 8th June 2026
  • 5.00/5

    Cant see any improvements needed, could have easier...

    Cant see any improvements needed, could have easier access to online system

    Savings
    Verified source 8th June 2026
  • 5.00/5

    Great to have face to face appointment and be able t...

    Great to have face to face appointment and be able to talk about all options available to me.

    Savings
    Verified source 8th June 2026
  • 5.00/5

    We were dealt with professionally and every thing wa...

    We were dealt with professionally and every thing was explained in a friendly and constructive manner

    Savings
    Verified source 8th June 2026
  • 5.00/5

    Nothing to improve.

    Nothing to improve. Friendly staff. Clear and precise explanation of accounts available.

    Savings
    Verified source 5th June 2026

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