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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent 4.90/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 4,559 product reviews

Average score of 4.90/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Leek Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Great products , branches always clean and friendly

Great products , branches always clean and friendly

Savings
Verified source 31st July 2025

Latest negative rating

1/5

Cannot access account & stuck in a lockout loop

I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than... I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Read more Read less

{"display":"VladelMC","full_name":"VladelMC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
VladelMC 4th March 2025

About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 4559 company reviews Last reviewed within 7 days

Great products , branches always clean and friendly

Savings 31st July 2025

Great products , branches always clean and friendly

Verified source
Rated Excellent 5/5
Read more product reviews

Kris helped me with my isa , it was very complicated...

Savings 31st July 2025

Kris helped me with my isa , it was very complicated but he made it feel easy

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Amy is always friendly and helpful

    Amy is always friendly and helpful

    Savings
    Verified source 31st July 2025
  • 5/5

    Lovely friendly staff , very helpful and smiley

    Lovely friendly staff , very helpful and smiley

    Savings
    Verified source 31st July 2025
  • 5/5

    Alex is friendly and was very helpful on the desk

    Alex is friendly and was very helpful on the desk

    {"display":"Mic","full_name":"Mic","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mic 31st July 2025
  • 5/5

    In branch service review

    Good knowledge and great service.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Very helpful, great politeness and attitude of the staff.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Very friendly and efficient service.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Nothing to improve. Very happy with the service from Amy today.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Very good customer service. Explain everything very thoroughly.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    A very welcoming and friendly outgoing tearm. And a lovely cup of tea.

    Savings
    Verified source 26th July 2025

    Products from Leek Building Society

    Showing products offered by Leek Building Society

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