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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 5,731 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended positively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5731 company reviews • Last reviewed within 7 days

First time in the Uttoxeter branch and couldn't have...

Savings • 10th March 2026

First time in the Uttoxeter branch and couldn't have asked for a better service. I saw Marie to open new accounts. Very impressed.

Verified source
Rated Excellent • 5/5
Read more product reviews

Helpful and knowledgeable staff at Uttoxeter

Savings • 10th March 2026

Helpful and knowledgeable staff at Uttoxeter

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Had an appointment with Caroline, lovely friendly se...

    Had an appointment with Caroline, lovely friendly service, time taken to explain everything.

    Savings
    Verified source 10th March 2026
  • 5/5

    Sarah was very friendly and efficient

    Sarah was very friendly and efficient

    Savings
    Verified source 9th March 2026
  • 5/5

    The Uttoxeter branch has a welcoming atmosphere and...

    The Uttoxeter branch has a welcoming atmosphere and it is a very friendly service.

    Savings
    Verified source 9th March 2026
  • 5/5

    I love how friendly and accommodating the staff are...

    I love how friendly and accommodating the staff are at Leek BS. I also feel like i am informed of everything as well.

    Savings
    Verified source 9th March 2026
  • 3/5

    Leek Building Society

    Like all Building Societies and Banks their accounts are sometimes good value, other times poor value. Right now they have no decent ISA accounts.

    {"display":"John Smythe","full_name":"John Smythe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John Smythe 8th March 2026
  • 4/5

    Local and reliable.

    Local and reliable. Good customer service.

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark H 8th March 2026
  • 4/5

    Excellent Branch Service

    Branch staff in Derby and Uttoxeter are always very friendly and helpful. They are very efficient and knowledgeable about all the societies products .

    {"display":"Spk","full_name":"Spk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Spk 7th March 2026
  • 5/5

    The branch staff are always very helpful and profess...

    The branch staff are always very helpful and professional and I like to be able to access a branch and have face to face contact... The branch staff are always very helpful and professional and I like to be able to access a branch and have face to face contact when dealing with my finances. Leek united are committed to keeping local branches open. Read more Read less

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JB 7th March 2026
  • 5/5

    I like to be able to deal with a local company that...

    I like to be able to deal with a local company that provides a more personal service tailored to my needs and Leek Building Society... I like to be able to deal with a local company that provides a more personal service tailored to my needs and Leek Building Society can do this. The staff are always helpful. I saw Emma who was extremely helpful. Read more Read less

    Savings
    Verified source 7th March 2026

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