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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 5,560 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5560 company reviews • Last reviewed within 7 days

Excellent customer service and local branch

Savings • 2nd March 2026

Excellent customer service and local branch

{"display":"Claire H","full_name":"Claire H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Lovely staff

Savings • 2nd March 2026

Staff very helpful. Branches are pleasant. I like that I can have a pass book

{"display":"Lesley Symon","full_name":"Lesley Symon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    The Staff make the business special.

    The staff are welcoming, professional and knowledgeable knowledgeable. After a difficult divorce I applied for a mortage to buy my ex husbands half of the... The staff are welcoming, professional and knowledgeable knowledgeable. After a difficult divorce I applied for a mortage to buy my ex husbands half of the family home. The staff were supportive understanding and did their best to organise matters for me They showed kindness and got me the best deals. I will never forget their generosity of care. Read more Read less

    {"display":"JP","full_name":"JP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JP 2nd March 2026
  • 5/5

    Excellent service

    Customer service is exemplary. I make a monthly visit to the Oakengates office and always greeted personally with a cheery smile and word. Very helpful... Customer service is exemplary. I make a monthly visit to the Oakengates office and always greeted personally with a cheery smile and word. Very helpful and professional. Puts the banks to shame if you can find one. Read more Read less

    {"display":"L.Roberts","full_name":"L.Roberts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L.Roberts 2nd March 2026
  • 5/5

    I Enjoy Visiting my Branch

    Great, friendly staff who are always willing to talk with their customers. I know I can save with them online, but I love the in branch ambience.

    {"display":"David Cartledge","full_name":"David Cartledge","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Cartledge 2nd March 2026
  • 5/5

    I like coming into branch and speaking to people who...

    I like coming into branch and speaking to people who care.

    Savings
    Verified source 2nd March 2026
  • 5/5

    one of best.

    always polite and helpful, efficient staff,not pushie.

    {"display":"barry k","full_name":"barry k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    barry k 2nd March 2026
  • 5/5

    Local branch in small town.

    Local branch. The only bank left in our town. Best face recognition as the staff knows us. Always ready to help.

    {"display":"Laure C","full_name":"Laure C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laure C 2nd March 2026
  • 5/5

    a very decent interest rate and excellent customer s...

    a very decent interest rate and excellent customer service

    {"display":"Graham D","full_name":"Graham D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham D 2nd March 2026
  • 5/5

    Seamless experience.

    Seamless experience everything I call into branch or log in.

    {"display":"David Bailey","full_name":"David Bailey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1326038.png"}}'s avatar
    Savings
    David Bailey 2nd March 2026
  • 5/5

    First class

    Excellent interest rates and wonderfully friendly staff

    {"display":"Gina ","full_name":"Gina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gina 2nd March 2026

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