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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 4,842 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Mortgages are praised for being straightforward and supportive, with competitive rates and personal care. On the downside, some find branch hours restrictive and online account management could be smoother, while a few mention issues with mortgage fees and paperwork delays.

Positive themes

  • Leek Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgages with Leek Building Society are easy to manage with helpful advisors and good rates.
  • Leek Building Society’s local branches offer a welcoming atmosphere and personal service you don’t get online.

Negative themes

  • Branch opening hours are too limited for those working 9-5 jobs to access easily.
  • Online account setup and management can be tricky and sometimes unreliable.
  • Some mortgage fees and paperwork delays have caused frustration and extra costs.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 4842 company reviews Last reviewed within 7 days

Insurance quoyte

Home Insurance 9th January 2026

Spoke with the staff at St Edward Street about getting an insurance quote - and Uinsure called me back when promised and price was very competitive. Would recommend.

Verified source
Rated Excellent 5/5
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In branch service review

Savings 31st December 2025

The staff were very friendly and explained all the details and the T&Cs were clear. Samantha was very helpful.

Verified source
Rated Excellent 5/5
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  • 5/5

    In branch service review

    I like the ability to talk to someone face-to-face.

    Savings
    Verified source 30th December 2025
  • 5/5

    In branch service review

    Accurate information and choice of accounts.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    We really like having someone face to face to talk to as all sorts of questions are asked.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    Brilliant customer service by Poppy and Joe. Very helpful and professional Approach.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    I would like the diaries to return.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    All details very well explained, polite and easy to talk to!.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    Done in a very relaxed atmosphere and no pressure.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    Excellent online booking system.

    Savings
    Verified source 19th December 2025
  • 5/5

    In branch service review

    Excellent customer service, and Knowledge.

    Savings
    Verified source 19th December 2025

    Products from Leek Building Society

    Showing products offered by Leek Building Society

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