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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 5,632 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5632 company reviews Last reviewed within 7 days

Clear information given and always friendly

Savings 3rd March 2026

Clear information given and always friendly

Rated Excellent 5/5
Read more product reviews

Great service

Savings 3rd March 2026

Always receive great service when I visit the branch. Very helpful and friendly staff.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Staff always very helpful and polite

    Staff always very helpful and polite

    Savings
    Verified source 3rd March 2026
  • 5/5

    Excellent service from a very helpful pleasant young...

    Excellent service from a very helpful pleasant young lady

    Savings
    Verified source 3rd March 2026
  • 5/5

    While other banks closing in Leek, Grateful still op...

    While other banks closing in Leek, Grateful still open for us. Excellent, smart customer service. Cheerful, smiling, warm greetings.

    Savings
    Verified source 3rd March 2026
  • 5/5

    There is always friendly service

    There is always friendly service

    Savings
    Verified source 3rd March 2026
  • 5/5

    Diane on reception always so welcoming.

    Diane on reception always so welcoming. All counter staff- Lucy, Donna, Sarah, Georgia so efficient. Nothing is too much to do. Excellent customer service. Big thanks

    Savings
    Verified source 3rd March 2026
  • 5/5

    Amy was very helpful, had lots of patience with me a...

    Amy was very helpful, had lots of patience with me and talked through everything so I understood.

    Savings
    Verified source 3rd March 2026
  • 5/5

    Gemma assisted me with my ISA transfer and made the...

    Gemma assisted me with my ISA transfer and made the process a breeze

    Savings
    Verified source 3rd March 2026
  • 5/5

    Very friendly staff and smilie staff

    Very friendly staff and smilie staff

    Savings
    Verified source 3rd March 2026
  • 5/5

    Very pleased with the service offered.

    Very pleased with the service offered.

    Savings
    Verified source 3rd March 2026

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