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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,462 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5462 company reviews Last reviewed within 7 days

Wonderful staff and always very helpful.

Savings 23rd February 2026

Wonderful staff and always very helpful. always a pleasure coming into branch

Verified source
Rated Excellent 5/5
Read more product reviews

Really friendly staff with great customer service.

Savings 23rd February 2026

Really friendly staff with great customer service. Always a pleasure and nothing is too much hassle.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Good customer service, easy access to branch, local...

    Good customer service, easy access to branch, local good/great products

    Savings
    Verified source 23rd February 2026
  • 5/5

    Excellent service.

    Excellent service. Thank you very much.

    Savings
    Verified source 23rd February 2026
  • 5/5

    They were very lovely staff and it was very welcomijg

    They were very lovely staff and it was very welcomijg

    Savings
    Verified source 23rd February 2026
  • 5/5

    Very helpful interviewer in branch

    Very helpful interviewer in branch

    Savings
    Verified source 23rd February 2026
  • 5/5

    Friendly face to face service in branch

    Friendly face to face service in branch

    Savings
    Verified source 20th February 2026
  • 5/5

    Seen to very quickly and efficiently.

    Seen to very quickly and efficiently. A very pleasant young lady.

    Savings
    Verified source 20th February 2026
  • 5/5

    Very pleasant and helpful staff in branch

    Very pleasant and helpful staff in branch

    Savings
    Verified source 20th February 2026
  • 5/5

    Personal friendly touch in branch

    Personal friendly touch in branch

    Savings
    Verified source 20th February 2026
  • 5/5

    Staff are very friendly and informative

    Staff are very friendly and informative

    Savings
    Verified source 20th February 2026

    Products from Leek Building Society

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