Leek United Building Society Reviews

  Ratings based on 39 reviews       Last review 3 months ago    

Leek United Building Society members have easy access to great choice, value and personal service in mortgages, savings and financial services. Smart Money People is the place for Leek United Building Society reviews. Read and write reviews to help...

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Leek United Building Society members have easy access to great choice, value and personal service in mortgages, savings and financial services. Smart Money People is the place for Leek United Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Leek United Building Society Review Insight

What are people saying in their reviews?

Customer Service

56% of feedback is People related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: Branch

Leek United Building Society Products 39

Mortgages

Best mortgage company out there

Leek United are the best mortgage company out there at the moment. Two big banks wouldn’t give us a mortgage because we took a payment holiday during lockdown but leek were amazing and gave us one and didn’t hold that against us. Will never use a big n... Read more

Leek United are the best mortgage company out there at the moment. Two big banks wouldn’t give us a mortgage because we took a payment holiday during lockdown but leek were amazing and gave us one and didn’t hold that against us. Will never use a big named bank ever again will stay with leek as long as we can.

Reviewed on 13th October 2020
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Lucy
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Mortgages

Fabulous for every family member, tot to teen.

Market Drayton branch have been especially helpful with transfer of ISA's and junior set up for youngsters. Perfect in person service.

Reviewed on 8th February 2020
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Gemma
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Mortgages

Excellent and efficient service

We arranged a mortgage through you and the whole experience was excellent

Reviewed on 4th February 2020
Trish Holland's avatar
Trish Holland
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Mortgages

Excellent value.

Simple application process, Good communications, Fast processing. Fantastic value.

Reviewed on 4th February 2020
Keith Egerton 's avatar
Keith Egerton
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Mortgages

A bunch of good guys..!!

Leek helped us to buy our house in Harrogate. The team were brilliant!!

Reviewed on 3rd February 2020
Neil Stoddard 's avatar
Neil Stoddard
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Mortgages

Very easy and simple

Customer service have made any query a simple and easy process. Keeping you up to date and explaining everything clearly

Reviewed on 3rd February 2020
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Dione Tara Craven
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Mortgages

Dreadfully picky, pedantic. Worst Buy-to-Let lender in the market

I burned more than half a year stuck on Standard Variable Rate because of all the hoops I had to jump through for them to allow me to complete the re-mortgage with them. They won't accept a common AST contract from a high-street letting agency, they... Read more

I burned more than half a year stuck on Standard Variable Rate because of all the hoops I had to jump through for them to allow me to complete the re-mortgage with them. They won't accept a common AST contract from a high-street letting agency, they require their own terms (containing so much legalese as would earn zero stars in a plain English award) to be written into the tenancy agreement. Some of the terms ought to be illegal but they wouldn't even accept sensible changes to clarify their meaning (for example in the terms I have to sign over full ownership of my house to them - no, not just on the condition if I default on the mortgage, I have to unconditionally give them my house). I even had to change the tenancy contract (which was only legally possible by happenstance) before I could meet their requirements. They also flatly refused to allow me to transfer part of the house and mortgage to my spouse for tax advantages so the whole re-mortgage was a waste of time and money. My only option is to look at how much more I have to waste on re-mortgaging all over again with a sane lender.
Here's an excerpt of some their requirements of a Tenancy Agreement:
It must be.. "Of a term not less than six months and no longer than 12 months."
It must... "Not contain any Option to renew the Tenancy or extend the term of the Tenancy."
So either I have to throw out my tenants every year and/or pay for a new tenancy contract to be drawn up with the same tenant every year. Total waste of money.
It must... "Contain a proviso that if the rents payable thereunder or any part of the rent shall be in arrears for more than twenty eight days after the same shall have become due whether legally demanded or not or if there shall be a breach by the Tenant of the Tenant’s obligations under the Tenancy Agreement then the Landlord may re-enter the premises comprised in the tenancy or any part thereof in the name of the whole and immediately thereon the tenancy will absolutely determine without prejudice to any other rights and remedies of the Landlord." Got that? Easy to understand?
Then after jumping through all these hoops you still have to "bend over" to sign this statement:
"We the undersigned assign to the Society all of our title and interest in and to the rent arising under any tenancy agreement relating to the property to be mortgaged. We will execute any further assignment in whatever form decided by the Society if we are required to do so." So according to this they are now the landlords and the rent should just go straight to them, and if they want the fillings in my teeth I have to hand them over too! They refused to modify one word of this to clarify the intent. Utterly rubbish. I can't believe they got nominated

Reviewed on 3rd February 2020
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Graham
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Mortgages

Influencing the future with sleek, friendly and innovative products

Great service, knowledgeable, efficient, reliable, value-for-money and caring. What more could I have asked for.

Reviewed on 3rd February 2020
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Chris
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Mortgages

Fantastic staff had everything in place paperwork etc in days . Answered all our questions.

Hubby phoned them up explained he was leaving the forces They had everything in place by the end of the week

Reviewed on 3rd February 2020
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Andrea Deebank-Jones
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Mortgages

More Down to Earth

Leek helped myself and my friend with our mortgage. Other major companies looked at base financial assessments and denied us, whereas, Leek looked deeper and gathered more information rather than just running figures through a software.

Reviewed on 3rd February 2020
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Chris Cotter
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Mortgages

excellent service

It was really easy to set up our mortgage with Leek everything went very smoothly. We thought because of our age it would be mush more difficult. We are both very happy with the service

Reviewed on 3rd February 2020
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Hazel Pinnock
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Mortgages

The staff are Macclesfield branch are brillians - in every possible way.

I am always greeted like an old friend and they are extremely helpful and kind to me.

Reviewed on 2nd February 2020
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Mrs. Jean H Hollinshead
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Mortgages

5 star customer service

Outstanding service always received from the branches! Can’t fault them

Reviewed on 16th January 2020
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Abbi Bowden
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Mortgages

Excellent service

Individuals that actually seem to care about the the job they do and the customers they serve.

Reviewed on 5th January 2020
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thornton200
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Mortgages

Macclesfield Branch

The staff members are are very welcoming and helpful, I enjoy dealing directly with employees of Leek United rather than automated screen or machine, so thanks to everyone at Macclesfield

Reviewed on 3rd January 2020
Derek's avatar
Derek
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Mortgages

Friendly and professional

Whenever we need any type of financial support. The staff are always there to help myself and my family. They are always full of advice and suggestions to best way to get most out of my money.

Reviewed on 21st December 2019
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Judy Prest
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Savings

Naughty

I set up a regular savings account a few years back, a bit inflexible but the rate was good. I appreciate rates have dropped a touch in recent months but to take it from one of the best paying accounts to one of the worst of its type is a bit naughty,... Read more

I set up a regular savings account a few years back, a bit inflexible but the rate was good. I appreciate rates have dropped a touch in recent months but to take it from one of the best paying accounts to one of the worst of its type is a bit naughty, lopping 1% off in one swipe. Accounts are no longer competitive, and I now question voting against Murray Financial! (Yes I've been a member many years)

Reviewed on 5th December 2019
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HB
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Mortgages

Top shelf company, knocks spots off the competitors

We were lucky enough to be directed to Leek United via our mortgage broker,. They were fast and efficient and even when we hit a problem, they couldn’t do enough to support us, they acted fast and efficiently and we had our mortgage expedited as the f... Read more

We were lucky enough to be directed to Leek United via our mortgage broker,. They were fast and efficient and even when we hit a problem, they couldn’t do enough to support us, they acted fast and efficiently and we had our mortgage expedited as the fault was not ours. They were wonderful to deal with. We would recommend this company to our friends and family.

Reviewed on 29th November 2019
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Jacqueline Powell
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Mortgages

Helpful, polite and personable

Since starting our first mortgage with Leek we have dealt with them on numerous occasions, they have been nothing short of polite and friendly during all communications. They have made everything easy and it really feels like they understand us and... Read more

Since starting our first mortgage with Leek we have dealt with them on numerous occasions, they have been nothing short of polite and friendly during all communications. They have made everything easy and it really feels like they understand us and our needs.
I would have no issues recommending leek to anyone and everyone.

Reviewed on 27th November 2019
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Ian
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Mortgages

Painless efficient experience

Aged 66 I required a mortgage facility and Leek United had the product I needed and processed my application in a very friendly efficient manner.

Reviewed on 27th November 2019
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Harold Godwin
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