Smart Money People Logo

Voting in the British bank awards 2026 is open - Vote here

Share this page

Leek Building Society reviews

Leek Building Society Logo
Rated Excellent 4.91/5

Leek Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,406 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
Was this helpful?

About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Leek Building Society

Showing 11 of 5406 company reviews Last reviewed within 7 days

Like that you are local and on the high street.

Savings 12th February 2026

Like that you are local and on the high street. Friendly staff - offered a coffee for appointment.

Verified source
Rated Excellent 5/5
Read more product reviews

Friendly and efficient service from Head Office bran...

Savings 12th February 2026

Friendly and efficient service from Head Office branch staff.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Friendliness of all staff and pleased with all infor...

    Friendliness of all staff and pleased with all information given and fully explained.

    Savings
    Verified source 12th February 2026
  • 5/5

    Local, really friendly service

    Went into the Head Office to set up a savings account. Lucy was amazing, explained everything clearly and thoroughly. Local, really friendly service, comprehensive explanations. Thank you!

    Savings
    Verified source 12th February 2026
  • 5/5

    Leek united helped me with my mortgage when other le...

    Leek united helped me with my mortgage when other lenders weren't interested so i like to support them now.

    Savings
    Verified source 12th February 2026
  • 5/5

    Love they have savings books instead of online.

    Love they have savings books instead of online.

    Savings
    Verified source 12th February 2026
  • 5/5

    Local Branch and easy access.

    Local Branch and easy access. They also home do home insurance which is good.

    Savings
    Verified source 12th February 2026
  • 5/5

    Well trained staff

    None. all well trained staff. Well done

    Savings
    Verified source 12th February 2026
  • 5/5

    Seen straight away

    I was seen straight away to open a bond and didn’t have to wait for an appointment, always nice and friendly in branch

    Savings
    Verified source 12th February 2026
  • 5/5

    They have a local branch open on a Saturday

    They have a branch open in our local town, open on a Saturday with real people you can talk to

    {"display":"Mrs J","full_name":"Mrs J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs J 11th February 2026
  • 5/5

    Lucy o is great she is super helpful

    Lucy o is great she is super helpful

    Savings
    Verified source 11th February 2026

    Products from Leek Building Society

    Showing products offered by Leek Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice