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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 5,573 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5573 company reviews Last reviewed within 7 days

savings and bonds

Savings 2nd March 2026

after visiting the leek branch about savings and bonds it was a pleasure to be dealt with by such friendly and very helpful staff. Excellent service and very informative

Rated Excellent 5/5
Read more product reviews

Colleagues recognise us and friendly and helpful whe...

Savings 2nd March 2026

Colleagues recognise us and friendly and helpful when enquiring about accounts

Rated Excellent 5/5
Read more product reviews
  • 4/5

    Keeping it Local

    For me the Leek Building Society staying on the high street and being able to talk to human beings is of paramount importance I will... For me the Leek Building Society staying on the high street and being able to talk to human beings is of paramount importance I will stay with the Leek as long as this is the case I am of the opinion that the LBS helps to keep our little town of Leek that bit extra special as I believe it is Read more Read less

    {"display":"Charles C","full_name":"Charles C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charles C 2nd March 2026
  • 5/5

    Friendly , informative staff.

    Friendly , informative staff. Provided service beyond what was expect.

  • 5/5

    Every time we go we get excellent service and the st...

    Every time we go we get excellent service and the staff are very helpful and knowledgeable and friendly.

    {"display":"Philip","full_name":"Philip","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip 2nd March 2026
  • 5/5

    frendly and efficient staff always eager with good a...

    frendly and efficient staff always eager with good advice

    {"display":"Geoff Senior","full_name":"Geoff Senior","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geoff Senior 2nd March 2026
  • 5/5

    The staff are friendly, professional and efficient.

    The staff are friendly, professional and efficient. I like to visit the branch to deal with my requirements and queries. The personal touch is important to me and my partner.

    {"display":"Patricia M","full_name":"Patricia M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patricia M 2nd March 2026
  • 5/5

    Always quick and helpful response.

    Always quick and helpful response.

    {"display":"Robert B","full_name":"Robert B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert B 2nd March 2026
  • 5/5

    Friendly, knowledgable and efficient.

    Leek BS staff are friendly, knowledgable and efficient. Always a pleasure to go to my local branch in Hanley, Stoke-on-Trent. The society encourage customer feedback... Leek BS staff are friendly, knowledgable and efficient. Always a pleasure to go to my local branch in Hanley, Stoke-on-Trent. The society encourage customer feedback and act upon it. They care about the local community. Their charitable trust were a very generous to a local homeless charity. Read more Read less

    {"display":"Ian C","full_name":"Ian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian C 2nd March 2026
  • 5/5

    Branches on the high street,good rates and very frie...

    Branches on the high street,good rates and very friendly and helpful staff.very important they have option of monthly interest on bonds just need you now... Branches on the high street,good rates and very friendly and helpful staff.very important they have option of monthly interest on bonds just need you now to offer this on isas really important to retired people who need the interest for a constant income instead of waiting 1,2 or 3 years.Thankyou. Read more Read less

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David P 2nd March 2026
  • 5/5

    First class service for a buy to let mortgage

    First class service for a buy to let mortgage

    {"display":"DW","full_name":"DW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    DW 2nd March 2026

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