They failed to set up my direct debit, failed to communicate effectively then just cancelled my policy

Easy, reliable, quick friendly service.

Wonderful staff, no problems with the service

We recently claimed for our dog who unfortunately passed away after realising he had severely progressed cancer. The initial symptoms presented as a tummy bug... We recently claimed for our dog who unfortunately passed away after realising he had severely progressed cancer. The initial symptoms presented as a tummy bug but our vet trips quickly increased. The process for making a claim was relatively straight forward - I received a text about once a week once the claim progressed. As he was a rescue, it was slightly stressful being questioned if we could provide further medical history for him - but I understand that they need to gather all the info they can. I wonder if it would be more helpful to provide this history/records at the time of buying the insurance - rather than having to worry about it when your pet is actually ill/deceased and also grieving. However, the history we managed to provide was accepted. I phones 3/4 times over the course of the claim, and found all the staff I spoke to very friendly, understanding and detailed in their explanation. I had never gone through a claims process before and they made sure that I understood every step of the way. Ours was quite a straight forward case - he was a very healthy dog with no history of illness. I do wonder how difficult a claim would be if he'd had a history of illness .. but I guess this is the case across most insurance providers. It did take about 6 weeks for the claim to come through - fortunately our vets were happy to wait for the claim to process. Read more Read less

This started out as you needed a vote to be come the greatest pet supplier, now you want a review I would say that was... This started out as you needed a vote to be come the greatest pet supplier, now you want a review I would say that was a lie...so as I hate lying and you clearly are lying and I will now presume that the prizes are also bogus that says an awful lot about how we can trust you. If you require a review request a review not an erroneous vote Read more Read less

Great product at a great price excellent value for money

Really good value for money. Easy to claim for my dog. Highly recommended.

excellent product and good service

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