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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.79/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 708 product reviews

Average score of 4.79/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society’s Mortgages are praised for being straightforward, efficient, and handled with genuine care, especially for complex cases. Their Savings service shines with friendly, knowledgeable staff and a personal touch that many appreciate. However, some find mortgage processing slow and communication patchy, while others wish for online banking options and better interest rates.

Positive themes

  • Mortgages are straightforward, efficient, and handled with care. (45 mentions)
  • Savings staff are friendly and helpful with a personal touch. (37 mentions)

Negative themes

  • Mortgage processing can be slow with poor communication at times. (5 mentions)
  • Savings customers want online banking and better interest rates. (5 mentions)
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website
Phone
01509 438092

Reviews for Loughborough Building Society

Showing 11 of 708 company reviews • Last reviewed within 7 days

The staff Emma was very good and proffesional

Savings • 19th September 2026

The staff Emma was very good and proffesional

Verified source
Rated Excellent • 5.00/5
Read more product reviews

I took a mortgage out with Loughborough this year.

Mortgages • 17th September 2026

I took a mortgage out with Loughborough this year. They have been absolutely brilliant in providing me with a product, I hope to continue using... I took a mortgage out with Loughborough this year. They have been absolutely brilliant in providing me with a product, I hope to continue using them for the duration of my mortgage. Read more Read less

{"display":"JS","full_name":"JS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JS
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for taking the time to share your feedback. We’re delighted that you’ve been happy with the service you’ve received and look forward to continuing to support you.
18th September 2026
Loughborough Building Society
  • 5.00/5

    Yasmin provided an excellent service with clear expl...

    Yasmin provided an excellent service with clear explanations in a lovely manner. Highly recommended!

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Good personal attention given by Yasmin .

    Good personal attention given by Yasmin . She was very professional all round

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Good overall experience with Derby branch

    Good overall experience with Derby branch

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Contacts via branch and HO were good and staff were...

    Contacts via branch and HO were good and staff were well trained and knew their subject

    Savings
    Verified source 14th September 2026
  • 5.00/5

    It was a lovely person centre customer service exper...

    It was a lovely person centre customer service experience.

    {"display":"James I","full_name":"James I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James I 12th September 2026
  • 5.00/5

    Excellent service

    We are only months away from paying off our mortgage. We have been highly satisfied with The Loughborough throughout.0 I spoke with Cheryl on the... We are only months away from paying off our mortgage. We have been highly satisfied with The Loughborough throughout.0 I spoke with Cheryl on the phone this morning and she was excellent. Answered my questions and gave me advice. Read more Read less

    {"display":"Nigel Harrison ","full_name":"Nigel Harrison ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nigel Harrison 9th September 2026
  • 5.00/5

    Mortgage management.

    We have had a mortgage with The Loughborough for 25 years. The current fixed rate period of our mortgage had come to an end and... We have had a mortgage with The Loughborough for 25 years. The current fixed rate period of our mortgage had come to an end and they contacted us to arrange a new discounted product. The whole process was very quick and easy and the communication was excellent. Many thanks for the easy process. Read more Read less

    {"display":"Gillian ","full_name":"Gillian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gillian 9th September 2026
  • 5.00/5

    the process was straightforward and encouraging a...

    the process was straightforward and encouraging allowing me to feel valued

    {"display":"brigide n","full_name":"brigide n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    brigide n 8th September 2026
  • 5.00/5

    Extremely pleased with Loughborough as a first time...

    Extremely pleased with Loughborough as a first time buyer and also buying on my own. Would highly recommend

    {"display":"Angela C","full_name":"Angela C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Angela C 7th September 2026

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