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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.78/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 678 product reviews

Average score of 4.78/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Loughborough Building Society’s Mortgages and Savings services shine with friendly, helpful staff who make everything feel personal and straightforward. Many appreciate the smooth, efficient mortgage process and the local branches with knowledgeable teams. However, a common gripe is the lack of online access for savings accounts, which some find outdated and inconvenient. A few also mention slow communication or delays in mortgage processing.

Positive themes

  • Loughborough Building Society Mortgages felt smooth, efficient and very helpful throughout. (44 mentions)
  • Savings staff at Loughborough Building Society are friendly and provide excellent personal service. (36 mentions)
  • Loughborough Building Society Savings accounts offer good rates and a traditional local branch feel. (10 mentions)

Negative themes

  • Many wish Loughborough Building Society Savings had online access or an app for easier account management. (10 mentions)
  • Some found mortgage processing slow with poor communication causing stress and delays. (5 mentions)
Summarised by AI
Was this helpful?

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website
Phone
01509 438092

Reviews for Loughborough Building Society

Showing 11 of 678 company reviews • Last reviewed within 7 days

Exceptional Service

Mortgages • 31st July 2026

From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensuring I was fully informed... From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensuring I was fully informed at every stage of the process. Every detail was handled with the utmost professionalism and executed to an incredibly high standard. I highly recommend their lending services to anyone seeking a reliable and efficient experience. Read more Read less

{"display":"Leanne Allen","full_name":"Leanne Allen","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1749079.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Really good from start to finish, couldnt be more he...

Mortgages • 24th July 2026

Really good from start to finish, couldnt be more helpful

{"display":"michael t","full_name":"michael t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We are pleased to hear that you had such a positive experience and found the service helpful throughout. We appreciate you taking the time to share your comments.
27th July 2026
Loughborough Building Society
  • 5.00/5

    Excellent service.

    Excellent service. Explanation of the process and time frames really helpful.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Thank you Simon for going above and beyond!

    Even though it was the end of the day, Simon took the time to help and guide us through closing and opening accounts. He provided... Even though it was the end of the day, Simon took the time to help and guide us through closing and opening accounts. He provided a level of service which you rarely experience. He was helpful, efficient and knowledgeable and made the whole process simple and straightforward. Thank you Simon for going above and beyond! Read more Read less

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Very quick and efficient response to queries and whe...

    Very quick and efficient response to queries and when amending paperwork when required. Phone answered promptly and personally. No waiting in the queue!! Main dealing was via the brokers.

    {"display":"Paul R","full_name":"Paul R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul R 19th July 2026
  • 5.00/5

    Always like to speak with Simon, he is really approa...

    Always like to speak with Simon, he is really approachable, very knowledgeable and knows our finances in detail.

    Savings
    Verified source 18th July 2026
  • 5.00/5

    We are more than happy ..

    We have found your Mortgage company to be very efficient we are more than happy with the service

    {"display":"AR","full_name":"AR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    AR 17th July 2026
  • 5.00/5

    Mutuality, traditional values, retaining passbooks,...

    Mutuality, traditional values, retaining passbooks, locally based society in Derby

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Perfectly handled start to finish

    Perfectly handled start to finish

    {"display":"Mohammed Ashraf Natha","full_name":"Mohammed Ashraf Natha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    where I thoughtexceptional I was go...

    I was placed in a situation where I thought I was going to loose my home (complicated situation)I needed a mortgage into retirement and the... I was placed in a situation where I thought I was going to loose my home (complicated situation)I needed a mortgage into retirement and the Loughborough Building Society came to my rescue so supportive of my circumstances professional throughout my journey highly recommend them brilliant communication with everyone I came into contact with I will be forever internally great full Read more Read less

    {"display":"Jane c","full_name":"Jane c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jane c 14th July 2026
  • 5.00/5

    Simon dealt with transferring ISAs from Halifax

    Simon dealt with transferring ISAs from Halifax

    Savings
    Verified source 11th July 2026

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