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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.79/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 723 product reviews

Average score of 4.79/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society’s mortgages and savings services are praised for their friendly, helpful staff and clear communication that makes complex processes feel straightforward. Many appreciate the personal touch and local branches, valuing face-to-face contact over online-only options. However, some find mortgage processing slow and communication lacking at times, while savings customers often wish for better online access and slightly higher interest rates.

Positive themes

  • Loughborough Building Society mortgages are praised for friendly, clear, and supportive service. (40 mentions)
  • Savings with Loughborough Building Society are loved for friendly staff and personal service. (31 mentions)
  • Mortgage process at Loughborough Building Society is often described as smooth and efficient. (8 mentions)
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website
Phone
01509 438092

Reviews for Loughborough Building Society

Showing 11 of 723 company reviews • Last reviewed within 7 days

Friendly helpful staff who could answer my questions...

Savings • 28th October 2026

Friendly helpful staff who could answer my questions on the phone immediately, giving me confidence in making a savings investment, as I am a new... Friendly helpful staff who could answer my questions on the phone immediately, giving me confidence in making a savings investment, as I am a new customer. Easy to apply and supper quick to set up and transfer ISA savings. Very happy with my experience. Read more Read less

{"display":"Helen K","full_name":"Helen K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your kind feedback. We're delighted to hear that our team was able to provide the support and confidence you needed as a new customer. It's great to know that you found the application process straightforward and that your ISA transfer was completed quickly and efficiently.
29th October 2026
Loughborough Building Society

Sam was very friendly and was professional.

Savings • 23rd October 2026

Sam was very friendly and was professional. The branch is very convenient, accesable in town and competitive rates.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We're delighted to hear that you found our service friendly and professional, and that our branch location is convenient and accessible. It's also great to know that our competitive rates contributed to your positive experience. We appreciate you taking the time to share your comments.
23rd October 2026
Loughborough Building Society
  • 5.00/5

    Sam in Derby was very friendly and helpful

    Sam in Derby was very friendly and helpful

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Efficient and quietly achieving service.

    Efficient and quietly achieving service.

    {"display":"James I","full_name":"James I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James I 16th October 2026
  • 5.00/5

    Excellent service

    Cheryle understood me exactly what i wanted and addressed it straight away.

    {"display":"Arvind ","full_name":"Arvind ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Arvind 14th October 2026
  • 4.00/5

    I am quite satisfied with the good experience

    I am quite satisfied with the good experience

    {"display":"Saburideen A","full_name":"Saburideen A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Saburideen A 14th October 2026
  • 5.00/5

    The staff in Anstey are always helpful and friendly,...

    The staff in Anstey are always helpful and friendly, lucky to have a branch in the village

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Excellent advise from Mortgage advisor.

    Excellent advise from Mortgage advisor.

    {"display":"Dereck F","full_name":"Dereck F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dereck F 8th October 2026
  • 5.00/5

    Recently got a mortgage from you and could not have...

    Recently got a mortgage from you and could not have asked for better.

    {"display":"Paul J","full_name":"Paul J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul J 6th October 2026
  • 5.00/5

    Friendly and helpfulness of the staff in branch incl...

    Friendly and helpfulness of the staff in branch including head office when I lost my passbook.

    Savings
    Verified source 5th October 2026
  • 5.00/5

    really easy and transparent experience.

    really easy and transparent experience. Rob really explained things to me in a way i could understand and provided info on products so i knew... really easy and transparent experience. Rob really explained things to me in a way i could understand and provided info on products so i knew exactly what i was signing up for Read more Read less

    {"display":"Sinead ","full_name":"Sinead ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sinead 2nd October 2026

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