I had an excellent service at the Derby branch. Yasmin was very helpful

My mortgage application was not the most straightforward, as it involved a higher loan amount, a higher loan-to-value position and a more detailed source-of-funds review.... My mortgage application was not the most straightforward, as it involved a higher loan amount, a higher loan-to-value position and a more detailed source-of-funds review. Loughborough Building Society dealt with the case in a sensible and pragmatic way. Rather than taking a rigid, tick-box approach, they reviewed the information properly, asked clear questions where further evidence was needed, and ultimately found a way to support the application. I was particularly impressed that they were prepared to consider the higher lending amount and assess the overall case properly, rather than simply declining because it was not a standard application. The underwriting process was detailed, but the requests were clear and the lender came back quickly compared with many others. Overall, I found them to be fair, thorough and practical, especially for a more complex mortgage case. I would recommend Loughborough Building Society to applicants who may need a lender willing to look at the full picture rather than relying only on a basic automated assessment. Read more Read less

I am incredibly grateful to Loughborough Building Society for helping make my dream of owning a home come true. The mortgage process was handled professionally,... I am incredibly grateful to Loughborough Building Society for helping make my dream of owning a home come true. The mortgage process was handled professionally, with clear communication and excellent customer service throughout. I felt supported every step of the way, and the team made the experience straightforward and reassuring. Thank you for helping me achieve such an important milestone. I would highly recommend Loughborough Building Society to anyone looking for a trustworthy and supportive mortgage lender. Read more Read less

Straight forward and simple to understand.

I recently had a really positive experience with Rob, the Mortgage Advisor at Loughborough Building Society. From the outset, Rob was professional, approachable, and extremely... I recently had a really positive experience with Rob, the Mortgage Advisor at Loughborough Building Society. From the outset, Rob was professional, approachable, and extremely knowledgeable. He took the time to thoroughly understand my circumstances and explained all of my options clearly, without any jargon. I never felt rushed or pressured, and he was always happy to answer my questions, no matter how small. What really stood out was Rob’s attention to detail and his commitment to finding the best solution for me. His communication throughout the process was excellent, keeping me informed at every stage and making everything feel straightforward and stress-free. Read more Read less

My experience with Loughborough has been excellent, i have been with them for many years and have consistently received a high level of service, along... My experience with Loughborough has been excellent, i have been with them for many years and have consistently received a high level of service, along with clear and consise advice. In particular, Rob Johnson has always provided me with outstanding support and guidance with my mortgage, Read more Read less

I am a new customer, Emma gave all the info I needed in a pleasant and effective way.

Great experience, still love using passbooks

Dealt with Sarah at Loughborough. Very respectful and knowledgable, she made things simple