Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.89/5

Loughborough Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 445 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I was with this building society many years ago

I was with this building society many years ago

Savings
Verified source 11th July 2025

Latest negative rating

1/5

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service

{"display":"A s","full_name":"A s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
A s 6th December 2024
See more reviews for Loughborough Building Society products

About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Loughborough Building Society

Showing 11 of 445 company reviews • Last reviewed within 7 days

I was with this building society many years ago

Savings • 11th July 2025

I was with this building society many years ago

Verified source
Rated Excellent • 5/5
Read more product reviews

Simon has been so helpful, kind and helpful.

Savings • 11th July 2025

Simon has been so helpful. I couldn't have cashed my Aviva Bond without his help. He has been so kind and patient.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thanks for sharing your experience with us, so glad that we could help!
11th July 2025
Loughborough Building Society
  • 5/5

    Personal service knowledgeable staff

    Personal service knowledgeable staff

    Savings
    Verified source 11th July 2025
  • 5/5

    Sam is very friendly and helpful.

    Sam is very friendly and helpful. As older customers we appreciate being able to have a passbook and be able to go into a local branch.

    Savings
    Verified source 11th July 2025
  • 5/5

    I was seen by Yasmin at Derby branch good friendly s...

    I was seen by Yasmin at Derby branch good friendly staff

    Savings
    Verified source 11th July 2025
  • 5/5

    The service / help I got from Millie was excellent.

    The service / help I got from Millie was excellent. regarding the product itself because it is the first time I use non-high street bank... The service / help I got from Millie was excellent. regarding the product itself because it is the first time I use non-high street bank for the first time, and I just opened a new account, the journey with Loughborough is still wait to see till the end. Everything so far all good. Read more Read less

    {"display":"X Y","full_name":"X Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    X Y 10th July 2025
  • 5/5

    So far, so very good

    My experience to date, whilst limited, has been excellent. Millie has provided great customer service with clear instructions of her requirements

    {"display":"Ryan Turnbull","full_name":"Ryan Turnbull","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1269031.png"}}'s avatar
    Savings
    Ryan Turnbull 10th July 2025
  • 5/5

    Excellent Service

    My experience with the Loughborough over the past 6 years has been excellent Marie and all the staff always go that extra mile. Thankyou

    Savings
    Verified source 10th July 2025
  • 5/5

    Excellent customer service.

    Excellent customer service. Dylan is very knowledgeable, very helpful and nothing is too much trouble.

    Savings
    Verified source 10th July 2025
  • 5/5

    Clear and easy to understand website friendly servic...

    Clear and easy to understand website friendly service from Marie

    Savings
    Verified source 8th July 2025
  • 5/5

    Can not fault them.

    Can not fault them. A great smooth experience

    {"display":"lydia j","full_name":"lydia j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    lydia j 7th July 2025

    Products from Loughborough Building Society

    Showing all products offered by Loughborough Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice