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Loughborough Building Society reviews

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Rated Excellent • 4.87/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 630 product reviews

Average score of 4.87/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended positively over the past 90 days

Loughborough Building Society’s Mortgages and Savings services shine with friendly, helpful staff who make the whole process smooth and personal. Many appreciate the face-to-face service and quick responses, especially for first-time buyers and those valuing traditional banking. However, some find mortgage processing slow and wish for better online access and clearer communication.

Positive themes

  • Mortgages service is friendly, helpful, and makes the process smooth and easy.
  • Savings staff are friendly and helpful with a personal touch everyone appreciates.
  • Mortgage advisors are knowledgeable and patient making customers feel valued.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress.
  • Lack of online access or app for Savings frustrates many customers.
  • Mortgage rates are sometimes seen as high or unfair for certain products.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

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Reviews for Loughborough Building Society

Showing 11 of 630 company reviews • Last reviewed within 7 days

Karen was very friendly and efficient service.

Savings • 16th April 2026

Karen was very friendly and efficient service. A passbook is important to me.

Verified source
Rated Excellent • 5/5
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Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear you received friendly and efficient service, and that the availability of a passbook is important and valued.
16th April 2026
Loughborough Building Society

Local branch, friendly knowledgeable staff.

Savings • 15th April 2026

Local branch, friendly knowledgeable staff. Chosen ISA Emma explained well. Like having a physical passbook.

Verified source
Rated Excellent • 5/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear you found the branch friendly and knowledgeable, and that your ISA was clearly explained. We’re glad the physical passbook is a feature you value.
16th April 2026
Loughborough Building Society
  • 5/5

    Local branch, friendly knowledgeable staff.

    Local branch, friendly knowledgeable staff. Chosen ISA was explained well. Like having a physical passbook.

    Savings
    Verified source 15th April 2026
  • 5/5

    I found your member of staff Emma to be very...

    I found your member of staff Emma to be very helpful

    Savings
    Verified source 15th April 2026
  • 5/5

    Good communication and I would definitely use this...

    Good communication and I would definitely use this company again

    {"display":"NH","full_name":"NH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    NH 14th April 2026
  • 5/5

    I have mobility problems and am also rather deaf, bu...

    I have mobility problems and am also rather deaf, but Sam went over and above the norm to help me to sort out my finances... I have mobility problems and am also rather deaf, but Sam went over and above the norm to help me to sort out my finances in the best way possible for me! Read more Read less

    Savings
    Verified source 14th April 2026
  • 5/5

    Derby branch is local to my home.

    Derby branch is local to my home.

    Savings
    Verified source 14th April 2026
  • 5/5

    Excellent. Made very easy

    Getting g the mortgage was Made very easy. Thank you.

    {"display":"Andrea S","full_name":"Andrea S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrea S 14th April 2026
  • 5/5

    The mortgage application went through with no hesita...

    The mortgage application went through with no hesitation at all excellent service.

    {"display":"Tony ","full_name":"Tony ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tony 13th April 2026
  • 5/5

    Derby branch staff are really helpful and friendly.

    Derby branch staff are really helpful and friendly. Interest rates could be more competitive

    Savings
    Verified source 10th April 2026
  • 5/5

    Yasmin was very efficient and patient

    I received excellent service from Yasmin with a very warm and friendly service which made my visit to the Loughborough very enjoyable. Thank you Yasmin

    Savings
    Verified source 10th April 2026

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