I am a new customer, Emma gave all the info I needed in a pleasant and effective way.

Great experience, still love using passbooks

Dealt with Sarah at Loughborough. Very respectful and knowledgable, she made things simple

Opened a Junior ISA at Lougborough branch. It was a quick and very easy process. The staff were lovely

I’m a 76 year old widow. My experience with Loughborough Building Society has been excellent. From my initial discussion through to my final offer Ben... I’m a 76 year old widow. My experience with Loughborough Building Society has been excellent. From my initial discussion through to my final offer Ben and Rob were supportive, helpful and knowledgeable. I felt they both cared about me and my mortgage needs. Ben established the starting point with clear and helpful information. He then guided me to the next step. Rob was patient, he took time to ensure I fully understood all aspects of the process. In fact I believe he went over and above what was required. He guided me through the whole process. He listened to my concerns and fears and gave me clear options. My overall experience with both Ben and Rob was exceptional. They were accessible and always responded to my concerns. If there’s a golden buzzer I would hit it. Thank you both very much. Read more Read less

Pretty standard. Could do more but ok

I used a brocket but excellent service

Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to... Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to combine lots of information in a very friendly and simple for me to understand manor. He is a credit to your company. Read more Read less

Rob was excellent and covered everything I wanted