the process was straightforward and encouraging allowing me to feel valued

Extremely pleased with Loughborough as a first time buyer and also buying on my own. Would highly recommend

Delighted to get a mortgage in later life, the process was understandably thorough but only asked for what was necessary. On the whole experience was a good one

I first visited LBS on their 50th anniversary and was made very welcome with tea and cake. The staff were very friendly and professional and... I first visited LBS on their 50th anniversary and was made very welcome with tea and cake. The staff were very friendly and professional and supplied all the information I wanted Read more Read less

Very efficient service in relation to product switching.

This was my first visit to this branch and I liked the friendliness of the staff. Karen in particular was very knowledgeable and helpful. I... This was my first visit to this branch and I liked the friendliness of the staff. Karen in particular was very knowledgeable and helpful. I also liked the use of a separate room in which I could discuss my business in private. Read more Read less

Made very welcome, all staff very polite and offered refreshments

Yasmin was very helpful and explained everything very well

Lovely service from Sam at Derby Branch