My wife and I went into the Anstey branch to open an Access x 2 Acc and we got seen by a lovely smiley lady... My wife and I went into the Anstey branch to open an Access x 2 Acc and we got seen by a lovely smiley lady called Chrissy ( I think ) she made our visit so easy quick and simple , will definitely be back when our house has sold to open a fixed bond after she explained the interest rate to us. Read more Read less

Not over complicating the process you are able to explain queries without to much judgement.

The experience was exacting and careful. All the staff were polite, efficient and approachable and went out of their way to help.

Prompt and efficient service, Emma explained all clearly no problems

Made an appointment to open a cash ISA. Found Karen at the Derby branch to be very helpful and friendly

It took 3 months to arrange a RIO for £50k on s house that we own valued at £250k. It took 30 minutes to arrange... It took 3 months to arrange a RIO for £50k on s house that we own valued at £250k. It took 30 minutes to arrange a £40k loan to purchase a car valued at £60k with a £20k deposit. It would have been quicker and as it turns out, cheaper, to arrange a £50k personal loan from my bank. Read more Read less

Prefer to deal with finance matters face to face, locally products are competitive with other institutions

All staff are kind and friendly at Long Eaton

From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensuring I was fully informed... From the very beginning, the team at Loughborough provided an exceptional level of service. They maintained clear and proactive communication, ensuring I was fully informed at every stage of the process. Every detail was handled with the utmost professionalism and executed to an incredibly high standard. I highly recommend their lending services to anyone seeking a reliable and efficient experience. Read more Read less