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Loughborough Building Society reviews

Loughborough Building Society Logo
Rated Excellent • 4.78/5

Loughborough Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 654 product reviews

Average score of 4.78/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Loughborough Building Society have trended negatively over the past 90 days

Loughborough Building Society’s Mortgages and Savings services shine with friendly, helpful staff who make the whole process smooth and personal. Many appreciate the face-to-face service and quick responses, especially for first-time buyers and those valuing traditional banking. However, some find mortgage processing slow and wish for better online access and clearer communication.

Positive themes

  • Mortgages service is friendly, helpful, and makes the process smooth and easy.
  • Savings staff are friendly and helpful with a personal touch everyone appreciates.
  • Mortgage advisors are knowledgeable and patient making customers feel valued.

Negative themes

  • Mortgage processing can be slow with poor communication causing stress.
  • Lack of online access or app for Savings frustrates many customers.
  • Mortgage rates are sometimes seen as high or unfair for certain products.
Summarised by AI
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About Loughborough Building Society

The Loughborough Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1867 when a group of local businessmen got together to provide the people of Loughborough and District with opportunities to save and borrow money.

The Loughborough Building Society provide a wide range of products across mortgages, savings and insurance.

Loughborough Building Society at a glance

Contact details

Website
Visit provider website
Phone
01509 438092

Reviews for Loughborough Building Society

Showing 11 of 654 company reviews • Last reviewed within 7 days

Great experience, still love using passbooks

Savings • 18th June 2026

Great experience, still love using passbooks

Verified source
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We’re really pleased to hear you had a great experience and that you continue to enjoy using passbooks — they remain an important option for many of our members.
18th June 2026
Loughborough Building Society

Dealt with Sarah at Loughborough.

Savings • 18th June 2026

Dealt with Sarah at Loughborough. Very respectful and knowledgable, she made things simple

Verified source
Rated Excellent • 5.00/5
Read more product reviews
Reply from Loughborough Building Society
Thank you for your feedback. We’re pleased to hear that you were treated with respect and that everything was explained clearly and simply. Providing knowledgeable, approachable support is very important to us.
18th June 2026
Loughborough Building Society
  • 5.00/5

    Opened a Junior ISA at Lougborough branch.

    Opened a Junior ISA at Lougborough branch. It was a quick and very easy process. The staff were lovely

    Savings
    Verified source 18th June 2026
  • 5.00/5

    I’m a 76 year old widow.

    I’m a 76 year old widow. My experience with Loughborough Building Society has been excellent. From my initial discussion through to my final offer Ben... I’m a 76 year old widow. My experience with Loughborough Building Society has been excellent. From my initial discussion through to my final offer Ben and Rob were supportive, helpful and knowledgeable. I felt they both cared about me and my mortgage needs. Ben established the starting point with clear and helpful information. He then guided me to the next step. Rob was patient, he took time to ensure I fully understood all aspects of the process. In fact I believe he went over and above what was required. He guided me through the whole process. He listened to my concerns and fears and gave me clear options. My overall experience with both Ben and Rob was exceptional. They were accessible and always responded to my concerns. If there’s a golden buzzer I would hit it. Thank you both very much. Read more Read less

    {"display":"Nuala H","full_name":"Nuala H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nuala H 18th June 2026
  • 3.00/5

    Pretty standard.

    Pretty standard. Could do more but ok

    {"display":"Gary","full_name":"Gary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary 12th June 2026
  • 5.00/5

    I used a brocket but excellent service

    I used a brocket but excellent service

    {"display":"Moira Mortimer","full_name":"Moira Mortimer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Rob was excellent his approach to what could be very...

    Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to... Rob was excellent his approach to what could be very tedious 1hr 30mins in to a very informative and light hearted time .He managed to combine lots of information in a very friendly and simple for me to understand manor. He is a credit to your company. Read more Read less

    {"display":"Martin F","full_name":"Martin F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Martin F 6th June 2026
  • 5.00/5

    Rob was excellent and covered everything I wanted

    Rob was excellent and covered everything I wanted

    {"display":"Steve D","full_name":"Steve D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steve D 29th May 2026
  • 5.00/5

    Mortgage for Right to acquire.

    The were very few options with mortgage for Right to acquire in the market for a self employed person like me. Thank you LBS you made that happed for me.

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anonymous 28th May 2026
  • 5.00/5

    Great assistance with a later life mortgage

    Didn’t have direct contact but through a broker, but you have been able to support us really well and it is fabulous to get a... Didn’t have direct contact but through a broker, but you have been able to support us really well and it is fabulous to get a mortgage in later life, without too many hurdles to get through. I am very grateful to you for your assistance with this. Read more Read less

    {"display":"sue L","full_name":"sue L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    sue L 27th May 2026
  • 4.00/5

    Somethings were good for us, but one thing wasn’t ma...

    Somethings were good for us, but one thing wasn’t made clear at all.

    {"display":"Anne K","full_name":"Anne K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Anne K 21st May 2026

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