MCE Insurance Reviews

Motorbike

SHOCKING SERVICE....

Little or no response from customer service, online chat. Obviously running a shoestring operation for max profit. Change of bike on policy cost me £70 plus a subsequent £75 cancellation fee with no refund on a paid for policy that was less than two m... Read more

Little or no response from customer service, online chat. Obviously running a shoestring operation for max profit. Change of bike on policy cost me £70 plus a subsequent £75 cancellation fee with no refund on a paid for policy that was less than two months old. Thieves.

Reviewed on 6th October 2021

Adrian Jones

Motorbike

Cancellation

Cancelled my policy after 6 months was informed that I am not eligible for a refund DO NOT USE THIS COMPANY

Reviewed on 5th October 2021

robtafc@yahoo.co.uk

Motorbike

If I could leave zero stars I would

AVOID If you go with theses guys do not breakdown or have an accident out of office hours. You will not be assured. They are unsympathetic if you have the smallest discrepancy with regards to payment and are hyper aggressive on collecting AVOID

Reviewed on 30th September 2021

Dan Dan

Motorbike

Scammers

Extremely unhappy their business model is a complete scam they charged me £51.83 just to change the address and I only moved less then a mile from my previous address the total policy was for £190 so that's more or less 25% for the total amount and w... Read more

Extremely unhappy their business model is a complete scam they charged me £51.83 just to change the address and I only moved less then a mile from my previous address the total policy was for £190 so that's more or less 25% for the total amount and when I asked to cancel the policy they can only give a refund of £24 as per whatever calculation that senior manager did over the phone with me I've been using them for 8 year never made any claims spoke to them a few times only for renewal etc but an existing customer of 8 years has been treated like this or probably they are the scammers from the start but I just didn't experience it in all those years. I wonder how come UK government have legally allowed them to have such fraudulent business policies. I will never buy from them again never again.

Reviewed on 7th September 2021

aayiz nagi

Motorbike

Horrible company

Everyone knows that You get what you paid for. MCE is absolutely best... Read more

Everyone knows that You get what you paid for. MCE is absolutely best example.
Its cheap but thats only good thing about it. When it comes to quality of service they are the worse.
I had accident which involved driver riding in back of my MC because Ive stopped for red light and crossing pedestrian.
Phone them was my big mistake Straight on the ask me to pay for revovery because I am close to home.
Ofcourse pushing 296 kg about half mile did make a lot of sense.
Secondly MCE had a reason to increase my premium abou 60 % a stripped me from 5 years NCB as they said in case other party counter claims
Ofcourse maggots from MCE weren't intrested I had other inssurer liability in writting and dash cam footage.
MCE is bottom feeding company with absolutely horrendous customer care.
I have two bike and they refused to do multi bike policy only as I think to extort more money of.
There is a good ending to it After 5 years with crooks I found other insurer and wont be comming back to MCE scam

Reviewed on 12th August 2021

Ding Dong

Motorbike

MCE legally rob you

I bought mce bike ins 2 weeks before my current bike ins ran out. My bike broke down the next day so I decided to cancel the mce ins which wasn’t due to start for 2 weeks. I was charged £50 because they said the policy had to start before I could ca... Read more

I bought mce bike ins 2 weeks before my current bike ins ran out. My bike broke down the next day so I decided to cancel the mce ins which wasn’t due to start for 2 weeks. I was charged £50 because they said the policy had to start before I could cancel. They refunded me the balance minus £50 a few days later , a good week before the policy was due to start. Complete scam. Don’t ever use MCE !!!!

Reviewed on 28th July 2021

Ad

Motorbike

If i could give them a zero I would

If i could give them a zero I would. Absolutely fine until you need to contact them. cannot get through to them to change my vehicle over, when I did get through I got hung up on. Just the worst.

Reviewed on 26th July 2021

Seb James

Motorbike

if I could give it 0 stars I would

this company is the worst I have been with expensive and rude customer services 30 pound charge even if you ring up an hour after they supposedly tried to take the payment stay clear

Reviewed on 16th July 2021

peter

Motorbike

Avoid at all cost.

Be prepared to wait at least 45 mins on line to renew, can’t renew on line, telesales folk unhelpful and rude. After research I found a policy with Carole Nash at £40 less. If you are looking for good service then steer well clear

Reviewed on 15th July 2021

NIgel Villiers

Motorbike

Avoid at all cost

High exit fees. Terrible customer service. You'll have to wait for hours to get the information you need. Upon signing up on their website, I purchased motorcycle insurance and nowhere did they ask about a CBT test. Next thing I know, they call me 5... Read more

High exit fees. Terrible customer service. You'll have to wait for hours to get the information you need. Upon signing up on their website, I purchased motorcycle insurance and nowhere did they ask about a CBT test. Next thing I know, they call me 5 days later. Saying, "Since you don't have a CBT test, and we require that we have to cancel your insurance". Fair enough I said. I didn't realise I have to have that because you don't have it on your website. But you do what you've got to do. So what they did was charge me £97.07. £75 cancellation fee +22.07 for the 5 days my insurance was " active" not only that, I've spent over 3 hours on the phone explaining that it's not fair for them to cancel my insurance because of a misunderstanding on their website and charge me for it. But they said yeah, it is in the terms and conditions, so suck it up.

Reviewed on 13th July 2021

Dimitar Georgiev

Motorbike

Scam artists at work.

I bought an insurance policy with MCE last month. Agreed to pay the monthly instalment plan. The first payment to be taken was blocked by my stupid bank (only £68.25 - not anything major like £68k). On the same day I called MCE to make the payment, no ... Read more

I bought an insurance policy with MCE last month. Agreed to pay the monthly instalment plan. The first payment to be taken was blocked by my stupid bank (only £68.25 - not anything major like £68k). On the same day I called MCE to make the payment, no one will answer the phone. The next day I called and they charge an extra £30 admin fee because my card was declined by my bank. This is not my fault. This is not MCE's fault. But MCE punished me by charging me this extra money. The money isn't the issue, it's the fact that they won't budge on this.
Next year when it comes to renew the policy, MCE have lost a customer. Yes they charged me the extra £30 but they won't be selling me anything else in the future.
Avoid these people.

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Reviewed on 21st June 2021

Ozan Dag

Motorbike

If I could choose 0 stars...I would!

Avoid MCE at all costs!! Excess charges are way too high. Cancellation fees are stupidly high. Staff are rude, smug and ignorant. There are plenty of other, better companies to use. Initial prices might be competitive, but come accident or... Read more

Avoid MCE at all costs!! Excess charges are way too high. Cancellation fees are stupidly high. Staff are rude, smug and ignorant. There are plenty of other, better companies to use. Initial prices might be competitive, but come accident or cancellation time...you will be STUNG!!

Reviewed on 17th June 2021

Graham Walwyn

Motorbike

Always prefer to insure with MCE

Always prefer to insure with MCE nice and easy and good prices. One thing let the side down this time though, the telephone line was a bit dodgy and the guy had a very heavy accent which made things hard to understand. But we got sorted and I'm happy... Read more

Always prefer to insure with MCE nice and easy and good prices. One thing let the side down this time though, the telephone line was a bit dodgy and the guy had a very heavy accent which made things hard to understand. But we got sorted and I'm happy to be insured for another year for a great price.

Reviewed on 15th June 2021

Darren

Motorbike

Good value

Simple. Fast. And offered the cheapest insurance as a first time motorcycle rider on a bigger bike.

Reviewed on 15th June 2021

Pl

Motorbike

Scripted robots

Moved switchboards, since then, backwards.. new customer service know nothing about bikes and when you ask qhestions thats not on their script, they stutter and still try push to get the sale.. shocking bunch of people.. been with mce for a while no... Read more

Moved switchboards, since then, backwards.. new customer service know nothing about bikes and when you ask qhestions thats not on their script, they stutter and still try push to get the sale.. shocking bunch of people.. been with mce for a while no problem but since the switch, its been crapppppp

Reviewed on 11th June 2021

Charles Small

Motorbike

what sort of company doesnt provide receipts for their insurance?

what sort of company doesnt provide receipts for their insurance? Title says it all

Reviewed on 10th June 2021

Matt Dickinson

Motorbike

This company is 1 big scam.

This company is 1 big scam. They called me asking for refund of money they never sent me, blaming it on an IT mishap. Then threatened me with court if I didn't pay it. Have had to bring in lawyers. Have spoken to other riders who have had the same issue.

Reviewed on 24th May 2021

Tob

Motorbike

Foyzur Rashid

The worst company in face of the earth terrible customer service terrible claims department the worst claims handler ray abellana losing my job because of ray abellana from mce insurance hope mce will pay big compensation and sack ray abellana

Reviewed on 12th May 2021

dam d

Motorbike

Rip Off Company

Payed £184 for a Suzuki GSX-S1000 in December 2020 now have changed bike to XMAX 300 Scooter. To change insurance over to new scooter reg and cancel Suzuki insurance was told I had to pay £126 pound for this s... Read more

Payed £184 for a Suzuki GSX-S1000 in December 2020 now have changed bike to XMAX 300 Scooter. To change insurance over to new scooter reg and cancel Suzuki insurance was told I had to pay £126 pound for this service.
New insurance with new insurance company would only cost me £113.
MCE rip off company will never go near them again

Reviewed on 4th May 2021

John

Motorbike

BAD CUSTOMER SERVICES AND EXTRA FEES

NO GOOD CUSTUMER SERVICE AND EXTRA... Read more

NO GOOD CUSTUMER SERVICE AND EXTRA FEES.
I got my card cancelled and tried to get in touch to change my details. Lines were busy so I went for the chat wich they advise you to do on the recording over the phone. There the person on the other side told me to wait that they would contact my in 72hs. I waited, THEY NEVER CALLED ME BACK. They charged my the 30pounds admin fee. I TRIED TO GET IN TOUCH, to wich they told me to wait. Not fair to pay the 30 pounds extra fee.
So if you are thinking about signing with them, consider this problem.

Reviewed on 26th April 2021

Gabriel Molina