MCE Insurance Reviews

  Ratings based on 28 reviews       Last review 2 days ago    

MCE Insurance reviews can help you to become Smart Money People by finding out what other MCE Insurance policy holders have to say. If you've used MCE to ensure your bike, why not share your experience with us. Smart Money People is the UK's leading...

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MCE Insurance reviews can help you to become Smart Money People by finding out what other MCE Insurance policy holders have to say. If you've used MCE to ensure your bike, why not share your experience with us. Smart Money People is the UK's leading financial services review platform. Help us to make financial services more transparent by writing your MCE Insurance reviews here today.

Overall Rating

Average

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MCE Insurance Review Insight

What are people saying in their reviews?

Communication

67% of feedback is Product related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: Online

MCE Insurance Products 28

Motorbike

If I could choose 0 stars...I would!

Avoid MCE at all costs!! Excess charges are way too high. Cancellation fees are stupidly high. Staff are rude, smug and ignorant. There are plenty of other, better companies to use. Initial prices might be competitive, but come accident or... Read more

Avoid MCE at all costs!! Excess charges are way too high. Cancellation fees are stupidly high. Staff are rude, smug and ignorant. There are plenty of other, better companies to use. Initial prices might be competitive, but come accident or cancellation time...you will be STUNG!!

Reviewed on 17th June 2021
Graham Walwyn's avatar
Graham Walwyn
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Motorbike

Always prefer to insure with MCE

Always prefer to insure with MCE nice and easy and good prices. One thing let the side down this time though, the telephone line was a bit dodgy and the guy had a very heavy accent which made things hard to understand. But we got sorted and I'm happy... Read more

Always prefer to insure with MCE nice and easy and good prices. One thing let the side down this time though, the telephone line was a bit dodgy and the guy had a very heavy accent which made things hard to understand. But we got sorted and I'm happy to be insured for another year for a great price.

Reviewed on 15th June 2021
Darren's avatar
Darren
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Motorbike

Good value

Simple. Fast. And offered the cheapest insurance as a first time motorcycle rider on a bigger bike.

Reviewed on 15th June 2021
Pl's avatar
Pl
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Motorbike

Scripted robots

Moved switchboards, since then, backwards.. new customer service know nothing about bikes and when you ask qhestions thats not on their script, they stutter and still try push to get the sale.. shocking bunch of people.. been with mce for a while no... Read more

Moved switchboards, since then, backwards.. new customer service know nothing about bikes and when you ask qhestions thats not on their script, they stutter and still try push to get the sale.. shocking bunch of people.. been with mce for a while no problem but since the switch, its been crapppppp

Reviewed on 11th June 2021
Charles Small's avatar
Charles Small
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Motorbike

what sort of company doesnt provide receipts for their insurance?

what sort of company doesnt provide receipts for their insurance? Title says it all

Reviewed on 10th June 2021
Matt Dickinson's avatar
Matt Dickinson
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Motorbike

This company is 1 big scam.

This company is 1 big scam. They called me asking for refund of money they never sent me, blaming it on an IT mishap. Then threatened me with court if I didn't pay it. Have had to bring in lawyers. Have spoken to other riders who have had the same issue.

Reviewed on 24th May 2021
Tob's avatar
Tob
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Motorbike

Foyzur Rashid

The worst company in face of the earth terrible customer service terrible claims department the worst claims handler ray abellana losing my job because of ray abellana from mce insurance hope mce will pay big compensation and sack ray abellana

Reviewed on 12th May 2021
dam d's avatar
dam d
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Motorbike

Rip Off Company

Payed £184 for a Suzuki GSX-S1000 in December 2020 now have changed bike to XMAX 300 Scooter. To change insurance over to new scooter reg and cancel Suzuki insurance was told I had to pay £126 pound for this s... Read more

Payed £184 for a Suzuki GSX-S1000 in December 2020 now have changed bike to XMAX 300 Scooter. To change insurance over to new scooter reg and cancel Suzuki insurance was told I had to pay £126 pound for this service.
New insurance with new insurance company would only cost me £113.
MCE rip off company will never go near them again

Reviewed on 4th May 2021
John's avatar
John
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Motorbike

BAD CUSTOMER SERVICES AND EXTRA FEES

NO GOOD CUSTUMER SERVICE AND EXTRA... Read more

NO GOOD CUSTUMER SERVICE AND EXTRA FEES.
I got my card cancelled and tried to get in touch to change my details. Lines were busy so I went for the chat wich they advise you to do on the recording over the phone. There the person on the other side told me to wait that they would contact my in 72hs. I waited, THEY NEVER CALLED ME BACK. They charged my the 30pounds admin fee. I TRIED TO GET IN TOUCH, to wich they told me to wait. Not fair to pay the 30 pounds extra fee.
So if you are thinking about signing with them, consider this problem.

Reviewed on 26th April 2021
Gabriel Molina's avatar
Gabriel Molina
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Motorbike

DICKHEADS Con Artists

what a bunch of Dickheads con artists, they charged me for a mistake that they made ! pay a higher premium and for the better company because you will end up paying more with these dickheads in the long run anyways and the customer service is shoddy... Read more

what a bunch of Dickheads con artists, they charged me for a mistake that they made ! pay a higher premium and for the better company because you will end up paying more with these dickheads in the long run anyways and the customer service is shoddy requested a call back they said 72 hours they never called me back. AVOID AT ALL COSTS

Reviewed on 16th April 2021
Helder's avatar
Helder
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Motorbike

Bad

the UK's worst insurance company. Don't migrate to MCE, it's rubbish. I spent 30 minutes on the phone to change my policy start date. I spoke to a woman and then she transferred it to a man. He played deaf and hung up after 40 minutes on the line.... Read more

the UK's worst insurance company. Don't migrate to MCE, it's rubbish. I spent 30 minutes on the phone to change my policy start date. I spoke to a woman and then she transferred it to a man. He played deaf and hung up after 40 minutes on the line. I was going to change the date, now I'm going to cancel. Even garbage is better than MCE.

Reviewed on 6th April 2021
Pietro's avatar
Pietro
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Motorbike

Cheapest is not always best! Be warned

Despite having needed car insurance for 24 years, I only got into motorcycling last summer.... Read more

Despite having needed car insurance for 24 years, I only got into motorcycling last summer.
The cheapest quote was MCE and yes I should’ve checked their reviews first.
After exactly 6 months of my 1 year policy, I sold the bike in question. A week or so later, I emailed MCE asking to cancel the policy and refund the unused portion.
Although I expected to pay some sort of admin fee (let’s be honest, insurance companies in general will try and screw you for every last penny), I was somewhat shocked that MCE outright refused.
They said “there will be no refund due on this policy, anything over 6 months on cover there is no refund”.
To be clear, there was five total months - plus most of a sixth - left to run.
I think this is appalling, and would urge anyone considering using MCE due to them being a bit cheaper to seriously reconsider and use a reputable company instead.

Reviewed on 5th February 2021
Nick p's avatar
Nick p
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Motorbike

To the wise, keep away from MCE Insurance

This company is serially poor, unresponsive, uncaring, has little ethical behaviours to its customers. Search engines should be notified to not even consider it as an option. Don't trust them with your hard earned money, the quote you get may be a few... Read more

This company is serially poor, unresponsive, uncaring, has little ethical behaviours to its customers. Search engines should be notified to not even consider it as an option. Don't trust them with your hard earned money, the quote you get may be a few quid cheaper but your in for serious issues and day to day management if you go down the policy route. Has to be the worst company i have EVER dealt with - my recommendation is keep away!

Reviewed on 1st December 2020
Stuart Blatch's avatar
Stuart Blatch
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Motorbike

Terrible

I've found the whole process of validating your documents on the app very stressful, I will never use this insurance company again.

Reviewed on 5th November 2020
dalej's avatar
dalej
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Motorbike

Worse company ever

Worse insurance company ever...... Read more

Worse insurance company ever...
Poor customer service. Everything is directed not towards the customer. No possibility of agreeing to terminate earlier, you will lost all you money... The initial insurance price is small, but in the end you will pay a lot.
I really don’t recommend it.

Reviewed on 21st September 2020
no's avatar
no
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Motorbike

If you cancel your policy earlier, they don't get back your money. Legal mafia

If you cancel your policy earlier, they don't get back your money. Legal mafia

Reviewed on 21st September 2020
Anonymous's avatar
Anonymous
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Motorbike

If you cancel your policy earlier, they don't get back your money. Legal mafia

If you cancel your policy earlier, they don't get back your money. Legal mafia

Reviewed on 21st September 2020
Anonymous's avatar
Anonymous
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Motorbike

Finding flaws to avoid payouts not incident related!!!

!!! DONT USE THESE !!! I had a Road Traffic Accident 2 weeks ago where I nearly died . Bike was a total loss (fire damaged) . Insurance voided my claim as my garage is wood and not made of Brick ......

Reviewed on 7th September 2020
Arfon-Rhys Davies's avatar
Arfon-Rhys Davies
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Motorbike

Good price, terrible hold time and quality

They are relatively cheap for a first bike insurer as they are bike specialists, but their hold time, phone line quality and customer service is average at best. For an over the phone only company they really need to step their game up. I missed one... Read more

They are relatively cheap for a first bike insurer as they are bike specialists, but their hold time, phone line quality and customer service is average at best. For an over the phone only company they really need to step their game up. I missed one payment and got given 3 hours to amend it (whilst at work) and they instantly smacked me with an additional £30 charge, and on a £56 p/m insurance that was painful and unexpected to have that little time to amend.

Reviewed on 2nd September 2018
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barnaby gascoyne
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Motorbike

Refused to pick me up

Having broke down about 2 miles from home and after ringing for an hour and not getting through, decided to just push my bike home, so they eventually pick up hours later to tell me because I’ve pushed my bike home they can no longer pick it up for r... Read more

Having broke down about 2 miles from home and after ringing for an hour and not getting through, decided to just push my bike home, so they eventually pick up hours later to tell me because I’ve pushed my bike home they can no longer pick it up for recovery and repair.

Reviewed on 27th August 2018
Dan Henderson's avatar
Dan Henderson
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