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Mettle by NatWest reviews

Mettle logo
Rated Excellent • 4.93/5

Mettle by NatWest reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Excellent based on 4,583 product reviews

Average score of 4.93/5
5 star
94%
4 star
5%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle by NatWest have trended positively over the past 90 days

Mettle by NatWest nails it for small businesses with a simple, free app that makes banking and accounting a breeze thanks to FreeAgent integration and handy pots for saving. The customer service is quick and friendly, helping sort issues without fuss. Some wish for more features like multiple accounts, better international payments, and easier cash deposits.

Positive themes

  • Mettle by NatWest’s app is super easy to use and perfect for small business banking.
  • FreeAgent integration with Mettle by NatWest makes accounting and tax a doddle.
  • Mettle by NatWest’s customer service is friendly and quick to help when needed.

Negative themes

  • Some find Mettle’s lack of international payment options frustrating.
  • A few users wish Mettle by NatWest allowed multiple business accounts per user.
  • Cash deposits can be costly and tricky with Mettle by NatWest’s digital-only setup.
Summarised by AI
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About Mettle by NatWest

Mettle by NatWest is the free digital business account. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow.

Mettle by NatWest gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone.

Already got Mettle by NatWest? Why not leave a review and let others know about your experience.

Mettle by NatWest at a glance

Contact details

Phone
0800 0987 765
Email
[email protected]
Social media

Reviews for Mettle by NatWest

Showing 11 of 4583 company reviews • Last reviewed within 7 days

I've had a seamless experience with the App and inte...

Business banking • 12th May 2026

I've had a seamless experience with the App and integration with Freeagent. The app and notifications are useful without being overbearing.

{"display":"Richard O","full_name":"Richard O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Mettle has been a good business bank for me to...

Business banking • 8th May 2026

Mettle has been a good business bank for me to use

{"display":"Gavin ","full_name":"Gavin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Always a spot on banking service

    Always a spot on banking service

    {"display":"SIMON H","full_name":"SIMON H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Outstanding bank for small business

    The reason behind the good experience mark with customer service I gave is that I have not had to deal with them but I am... The reason behind the good experience mark with customer service I gave is that I have not had to deal with them but I am pretty sure that if needed they would be at least good if that makes sense Read more Read less

    {"display":"Rafal G","full_name":"Rafal G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Mettle does everything I want...

    Mettle does everything I want my business bank account to do. From automated transfers to my pots whenever I receive a payment to the simplicity... Mettle does everything I want my business bank account to do. From automated transfers to my pots whenever I receive a payment to the simplicity of their payment system. It makes running a business easy with the added bonus of FreeAgent accountancy software which saves a lot of money. Read more Read less

    {"display":"Lisa A","full_name":"Lisa A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Modern, clean and easy to use app/account. Great Value

    Modern, clean and easy to use app/account. Great value with FreeAgent link up and generally no fees. What's not to like.

    {"display":"Craig A","full_name":"Craig A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business banking
    Craig A 30th April 2026
  • 5/5

    A good all-rounder!

    Very helpful customer service in app when I had an issue and was resolved quickly. I like the way it can spilt my money into... Very helpful customer service in app when I had an issue and was resolved quickly. I like the way it can spilt my money into pots so I know where to set money aside for tax and upcoming bills. Clear system to navigate. Read more Read less

    {"display":"Victoria B","full_name":"Victoria B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Perfect for a low turnover freelancer like me

    I'm a freelance sole-trader, and find that Mettle is perfect for my needs - being free and compatible with MTD software (FreeAgent) is great for... I'm a freelance sole-trader, and find that Mettle is perfect for my needs - being free and compatible with MTD software (FreeAgent) is great for my relatively low turnover business, and I have always found I can get the support I need when having a problem. The app is easy to use and clear. Read more Read less

    {"display":"Claire C","full_name":"Claire C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Love this Bank and App

    I have been with Mettle for several years now, the communication is excellent and done in a friendly personal way that makes you feel part... I have been with Mettle for several years now, the communication is excellent and done in a friendly personal way that makes you feel part of something special. So far I have never had any issues involving my account, transactions run smooth as does the app. At present I have a very high regard for this Bank, long may it continue. Read more Read less

    {"display":"Stephen M","full_name":"Stephen M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy to use

    Very easy to use, and with Freeagent the two work hand in hand. I really like the pots you can set up does make managing money easy.

    {"display":"KPPCBuilds","full_name":"KPPCBuilds","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best business bank by far

    Can’t fault the app, makes business banking easy actually reckon that they’ve earned me money

    {"display":"Ben l","full_name":"Ben l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business banking
    Ben l 24th April 2026

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