Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Mettle by NatWest reviews

Mettle logo
Rated Excellent • 4.82/5

Mettle by NatWest reviews

Verified business Last reviewed within 7 days British bank awards winner
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Excellent based on 4,591 product reviews

Average score of 4.82/5
5 star
94%
4 star
5%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle by NatWest have trended negatively over the past 90 days

Mettle by NatWest nails it for small businesses with a simple, free app that makes banking and accounting a breeze thanks to FreeAgent integration and handy pots for saving. The customer service is quick and friendly, helping sort issues without fuss. Some wish for more features like multiple accounts, better international payments, and easier cash deposits.

Positive themes

  • Mettle by NatWest’s app is super easy to use and perfect for small business banking.
  • FreeAgent integration with Mettle by NatWest makes accounting and tax a doddle.
  • Mettle by NatWest’s customer service is friendly and quick to help when needed.

Negative themes

  • Some find Mettle’s lack of international payment options frustrating.
  • A few users wish Mettle by NatWest allowed multiple business accounts per user.
  • Cash deposits can be costly and tricky with Mettle by NatWest’s digital-only setup.
Summarised by AI
Was this helpful?

About Mettle by NatWest

Mettle by NatWest is the free digital business account. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow.

Mettle by NatWest gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone.

Already got Mettle by NatWest? Why not leave a review and let others know about your experience.

Mettle by NatWest at a glance

Contact details

Phone
0800 0987 765
Email
[email protected]
Social media

Reviews for Mettle by NatWest

Showing 11 of 4591 company reviews • Last reviewed within 7 days

Exceeded expectations: super user friendly.

Business banking • 21st June 2026

I have recommended Mettle because my experience has been so positive on all levels.

{"display":"Juno","full_name":"Juno","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Really helpful product for me as a sole trader

Business banking • 13th June 2026

Really helpful product for me as a sole trader

{"display":"John L","full_name":"John L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I’ve been with Mettle for three years ....

    I’ve been with Mettle for three years since becoming self-employed and have found it to be a great business banking app. It’s simple, easy to... I’ve been with Mettle for three years since becoming self-employed and have found it to be a great business banking app. It’s simple, easy to use, and the integration with FreeAgent has made managing my accounts much easier. My only real downside is the introduction of charges for things like cash withdrawals and cheque deposits, which is disappointing. Overall though, it’s been a reliable and user-friendly bank for my business. Read more Read less

    {"display":"Hannah","full_name":"Hannah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business banking
    Hannah 12th June 2026
  • 5.00/5

    I’ve been self employed for 4 years and really strug...

    I’ve been self employed for 4 years and really struggled to save for tax bills now it automatically comes out into a separate pot whenever... I’ve been self employed for 4 years and really struggled to save for tax bills now it automatically comes out into a separate pot whenever I receive a payment so I’m not tempted to touch the tax money! Fantastic feature, invoicing straight through the app and listing expenses couldn’t be easier too! I recommend this bank account to all my friends and family it’s really made self employment a whole lot simpler! Read more Read less

    {"display":"Ashlea ","full_name":"Ashlea ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Much satisfied, smooth and reliable.

    Much satisfied, smooth and reliable.will definitely recommend to my friends

    {"display":"IZAHAR ","full_name":"IZAHAR ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great app, user friendly.

    Great app, user friendly. Layout is good and it's easy to navigate.

    {"display":"Emma","full_name":"Emma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business banking
    Emma 5th June 2026
  • 4.00/5

    Good banking hours services

    Transferring money for 24 hours a day is regarded as good services, when I am abroad, I still used the bank without the time limit.... Transferring money for 24 hours a day is regarded as good services, when I am abroad, I still used the bank without the time limit. The bank manager sent me a message to prevent a possible scam; that is not too often and instructive, rather being gentle and respectful. And you don't do the maintenance work too often that is quite reliable to use the account 24 hours a day. So far based on those factors, the level of services are satisfactory. Read more Read less

    {"display":"E Park","full_name":"E Park","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    First class service.

    First class service. Very fast response times. Brilliant app.

    {"display":"Sean M","full_name":"Sean M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I've had a seamless experience with the App and inte...

    I've had a seamless experience with the App and integration with Freeagent. The app and notifications are useful without being overbearing.

    {"display":"Richard O","full_name":"Richard O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Mettle has been a good business bank for me to...

    Mettle has been a good business bank for me to use

    {"display":"Gavin ","full_name":"Gavin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always a spot on banking service

    Always a spot on banking service

    {"display":"SIMON H","full_name":"SIMON H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Mettle by NatWest

    Showing all products offered by Mettle by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice