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Mettle reviews

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Rated Excellent • 4.90/5

Mettle reviews

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Review summary

People rate this company as Excellent based on 2,245 product reviews

Average score of 4.90/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%

Mettle makes business banking a breeze with its easy-to-use app, free accounting software, and helpful customer service. The ability to create invoices, manage money pots, and integrate with FreeAgent saves loads of time and stress. However, some find the lack of international payments and cheque deposits frustrating, and a few have had slow or limited customer support experiences.

Positive themes

  • Mettle’s app is super easy to use and perfect for managing small business finances.
  • Free access to FreeAgent accounting software with Mettle is a real game changer.
  • Customer service at Mettle is friendly and quick to respond when you need help.

Negative themes

  • Lack of international payments and no cheque deposit option frustrate some users.
  • Some users found customer support slow or unhelpful at times.
  • Account setup took longer than promised for a few users causing inconvenience.
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About Mettle

Mettle is the free digital business account by NatWest. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow. Mettle gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone. Already got Mettle? Why not leave a review and let others know about your experience.

Mettle at a glance

Reviews for Mettle

Showing 11 of 2245 company reviews

A pleasure , works efficiently and effectively

Business Banking • 9th November 2025

A pleasure , works efficiently and effectively

{"display":"thomas h","full_name":"thomas h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Smooth and seamless registration experience, and the...

Business Banking • 5th September 2025

Smooth and seamless registration experience, and the partnership/free account with FreeAgent has been a game changer

{"display":"Kirstin H","full_name":"Kirstin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Easy, reliable and takes the stress away

    For someone who’s started their own business, Mettle has honestly been the best way to keep track of my accounts. It’s super easy to use... For someone who’s started their own business, Mettle has honestly been the best way to keep track of my accounts. It’s super easy to use and makes managing everything feel so much less stressful. I love how simple it is, and it really takes a weight off my shoulders so I can just focus on growing my business. Read more Read less

    {"display":"Hazel M","full_name":"Hazel M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Hazel M 22nd August 2025
  • 5/5

    still recommending mettle to colleagues after 2 years

    very easy to use the app, and when I've experienced an issue (such as trying to pay for parking and it not working with my... very easy to use the app, and when I've experienced an issue (such as trying to pay for parking and it not working with my mettle card) I've received professional and helpful responses. using the pots system to ring-fence savings and tax is a game-changer. and easy linking with freeagent is the cherry on top! Read more Read less

    {"display":"Emily H","full_name":"Emily H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The bank account is easy to set up and use, and any...

    The bank account is easy to set up and use, and any issues have been quickly and easily resolved.

    {"display":"Nathan S","full_name":"Nathan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Business account

    Using mettle as my business account for over the year now. Everything is simple and easy to do. Easy and fast way of creating invoices.

    {"display":"Matus","full_name":"Matus","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Matus 12th June 2025
  • 4/5

    I set up my first business

    I set up my first business account through mettle and it was unbelievably straight forward

    {"display":"Josh Peat","full_name":"Josh Peat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good experience good tenant.

    Very good experience good tenant.

    {"display":"Robin samq","full_name":"Robin samq","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A Business Bank that Cares

    Everytime I've had cause to contact Mettle Customer Service, they've been swift to respond to queries and the banking app is easy to use.

    {"display":"Duncan E","full_name":"Duncan E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1217741.png"}}'s avatar
  • 5/5

    Easy to use

    Easy to use, flexible and no fees at all. Great choice

    {"display":"Perles","full_name":"Perles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    5 stars, would recommend

    Very easy to use, fast customer service and no charges for my small company. Really great experience with this bank, would wholeheartedly recommend.

    {"display":"Charlie F","full_name":"Charlie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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