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Mettle by NatWest reviews

Mettle logo
Rated Excellent • 4.93/5

Mettle by NatWest reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 4,420 product reviews

Average score of 4.93/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Mettle by NatWest have trended positively over the past 90 days

Mettle by NatWest nails it with a super easy app and free access to FreeAgent, making business banking and bookkeeping a breeze. The customer service is friendly and quick, always ready to help. However, the lack of international payments and limited cash deposit options can be a pain for some users.

Positive themes

  • Mettle by NatWest’s app is really easy to use and makes business banking simple.
  • FreeAgent integration with Mettle by NatWest is a total game changer for business bookkeeping.
  • Mettle by NatWest’s customer service is friendly and quick to sort any issues.

Negative themes

  • Mettle by NatWest lacks international payments which frustrates some users.
  • Cash deposit limits and cheque deposits are poor or missing on Mettle by NatWest.
  • Some found Mettle by NatWest’s account setup slow or customer support slow to respond.
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About Mettle by NatWest

Mettle by NatWest is the free digital business account. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow.

Mettle by NatWest gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone.

Already got Mettle by NatWest? Why not leave a review and let others know about your experience.

Mettle by NatWest at a glance

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Reviews for Mettle by NatWest

Showing 11 of 4420 company reviews • Last reviewed within 7 days

Mettle for the buisness

Business Banking • 16th April 2026

Great bank for my limited company. Easy to use. Good inline chat option

{"display":"Mrs S","full_name":"Mrs S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Great service, never got an issue

Business Banking • 15th April 2026

Great service, never got an issue

{"display":"Cristian badulescu ","full_name":"Cristian badulescu ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    I highly recommend, and have done to many people!

    Mettle does what is says it will do and provides an easy-to-use app with the added bonus of being linked to Freeagent, a Nat West... Mettle does what is says it will do and provides an easy-to-use app with the added bonus of being linked to Freeagent, a Nat West accounting package. It's hard to believe that this is free! Both Mettle and Freeagent are very user-friendly, whether you're happy dealing with financial matters or not - I highly recommend, and have done to many people. Read more Read less

    {"display":"Anna M","full_name":"Anna M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Anna M 15th April 2026
  • 5/5

    Mettle by NatWest provides an excellent mobile app.

    Mettle by NatWest provides an excellent mobile app. Really easy to use and keep track of your business finances.

    {"display":"AB","full_name":"AB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    AB 15th April 2026
  • 5/5

    Every time i need to ask a question Mettle are there.

    Every time i need to ask a question Mettle are there. That's customer confidence in a nutshell. The chats with real people help to address... Every time i need to ask a question Mettle are there. That's customer confidence in a nutshell. The chats with real people help to address any doubts speedily. I know I can use the help chatbot any time and day or night, this fits so well with my self employed life. I am neurodivergent. the calm colours on the interface ensure I can slow my processes down to grasp the information on the app. This is the most important point I want to share. I am likely to make a mistake or decision if an interface is busy, pulsating buttons distracting pop ups do not support my interaction online in any way. Full marks to your accessibility team! A draw back I've discovered, is having an annual letter about when interest statements are generated to assist completing my tax return. I asked chatbot on Mettle recently where are my interest amounts on statements, yet I can see it has not been generated yet. The staff photo and names on the chat gives it a more personal feel to the bank, even though primary it is an online bank. How does Mettle intend to use AI going forward? Will my information such as balances and transactions be totally an AI service in the future? Read more Read less

    {"display":"Annie T","full_name":"Annie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Annie T 15th April 2026
  • 5/5

    Really easy to bank with and free agent added bonus!

    Really easy to bank with and any questions are answered virtually straight away. The app is very easy to use and linking in to free... Really easy to bank with and any questions are answered virtually straight away. The app is very easy to use and linking in to free agent is amazing too. Great value for money! Read more Read less

    {"display":"Ed B","full_name":"Ed B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Ed B 15th April 2026
  • 5/5

    It’s such an easy way to manage my business finances

    It’s such an easy way to manage my business finances

    {"display":"Gary s","full_name":"Gary s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Gary s 15th April 2026
  • 4/5

    Mettle review

    Good fast efficient- mettle is a valuable addition to the market

    {"display":"Kris","full_name":"Kris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Kris 15th April 2026
  • 5/5

    Very easy to use and quick to set up.

    Very easy to use and quick to set up. Have already recommended you to other businesses and they've applied too.

    {"display":"CG","full_name":"CG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    CG 15th April 2026
  • 5/5

    Useful information provided on a regular basis and n...

    Useful information provided on a regular basis and no charges. Easy to use app as well

    {"display":"Barry","full_name":"Barry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Barry 14th April 2026
  • 5/5

    Hassle free easy to use bank for my small business

    Hassle free easy to use bank for my small business

    {"display":"Seymour Y","full_name":"Seymour Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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