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Mettle reviews

Mettle logo
Rated Excellent • 4.91/5

Mettle reviews

Verified business Last reviewed within 7 days British bank awards winner
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Review summary

People rate this company as Excellent based on 2,876 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
0%
2 star
0%
1 star
1%
Reviews for Mettle have trended positively over the past 90 days

Mettle’s Business Banking app is loved for its simplicity, free access to FreeAgent accounting software, and excellent customer service that’s quick and helpful. Users appreciate the easy invoicing, money pots for budgeting, and smooth integration with accounting tools. However, some find the lack of international payments, transfer limits, and occasional account switching issues frustrating.

Positive themes

  • Mettle’s Business Banking app is super easy to use and makes managing finances a breeze.
  • FreeAgent accounting software included with Mettle is a massive help for business bookkeeping.
  • Mettle’s customer service is friendly and quick to respond whenever help is needed.

Negative themes

  • Mettle lacks international payment options which is a real pain for some businesses.
  • The £10k transfer limit can be frustrating for businesses needing to pay large bills.
  • Account switching caused issues with missed payments and direct debit changes.
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About Mettle

Mettle is the free digital business account by NatWest. It's built for small businesses, side hustlers, startups and freelancers to help them start, run and grow. Mettle gives you the tools to stay on top of your books, create and send invoices and manage your day-to-day transactions, all from your phone. Already got Mettle? Why not leave a review and let others know about your experience.

Mettle at a glance

Reviews for Mettle

Showing 11 of 2876 company reviews • Last reviewed within 7 days

I find Mettle super easy to use and manage my busine...

Business Banking • 1st March 2026

I find Mettle super easy to use and manage my business account

{"display":"Ben C","full_name":"Ben C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Great business bank account hassle free and everythi...

Business Banking • 1st March 2026

Great business bank account hassle free and everything so seamless

{"display":"Mahbubur Rahman","full_name":"Mahbubur Rahman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1374022.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Great no nonsense service, easy to use the app

    Great no nonsense service, easy to use the app

    {"display":"PCH ","full_name":"PCH ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    PCH 28th February 2026
  • 5/5

    Great account for small business very intuitive.

    Great account for small business very intuitive.

    {"display":"MP","full_name":"MP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    MP 28th February 2026
  • 5/5

    Experience has been 100% positive.

    My experience has been 100% positive from the day I opened an account with them. Always on hand for advice and to help with amy... My experience has been 100% positive from the day I opened an account with them. Always on hand for advice and to help with amy queries, no matter how small. Quick to reply on the app and easy communication over the phone. Read more Read less

    {"display":"The Artisan Shoppe","full_name":"The Artisan Shoppe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I've had no issues with Mettle since joining them ov...

    I've had no issues with Mettle since joining them over three years ago

    {"display":"Tim Martin","full_name":"Tim Martin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1369037.png"}}'s avatar
    Business Banking
    Tim Martin 26th February 2026
  • 5/5

    What’s not to love ?

    It’s free with free accountancy hmrc compliant software someone’s always available on the chat and easy to use what’s not to love - oh and... It’s free with free accountancy hmrc compliant software someone’s always available on the chat and easy to use what’s not to love - oh and there’s even interest given on a savings pot of your choosing Read more Read less

    {"display":"Laura ","full_name":"Laura ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Laura 24th February 2026
  • 5/5

    Very good, needs small adjustments to be excellent.

    Very good, needs small adjustments to be excellent. Made suggestions they said they will take on board. Still waiting to be implemented.

    {"display":"Kevin B","full_name":"Kevin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Kevin B 24th February 2026
  • 5/5

    Perfect for Sole Trader Banking

    I’ve been using Mettle for a while now, and it truly is a brilliant service. The standout feature for me is the seamless, free access... I’ve been using Mettle for a while now, and it truly is a brilliant service. The standout feature for me is the seamless, free access to FreeAgent. Having my banking and accounting software synced perfectly saves me hours of manual data entry every month. The app is intuitive, the setup was painless, and the fact that FreeAgent is included for free makes it an unbeatable value proposition for small businesses. Highly recommended for anyone looking to simplify their finances. Read more Read less

    {"display":"Warren A","full_name":"Warren A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Warren A 24th February 2026
  • 5/5

    Free banking

    Came to you because santander decided to charge me even though when i went with them 20 years ago, they said id have free banking... Came to you because santander decided to charge me even though when i went with them 20 years ago, they said id have free banking for life. But that changed last October when they started charging me. Read more Read less

    {"display":"Z Wool","full_name":"Z Wool","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Z Wool 23rd February 2026
  • 5/5

    No charges to use account.

    So easy to use. No charges to use account. Easy access to customer services.

    {"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Paul M 23rd February 2026

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