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The Money Co-op reviews

The Money Co-op logo
Rated Excellent • 4.98/5

The Money Co-op reviews

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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 546 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%

Saving with Co-op Credit Union is a breeze thanks to easy payroll deductions and a handy app that keeps you in control. Loans are quick, affordable, and come with friendly, helpful staff who really care. The service feels personal and supportive, making it a trusted choice for managing money and emergencies alike.

Positive themes

  • Saving straight from wages is effortless and helps build a nice stash unnoticed.
  • Loans are quick to apply for with low rates and repayments taken from wages.
  • Staff are friendly and helpful making the whole experience supportive.

Negative themes

  • Some find the website or app tricky to use despite good service overall.
  • Not all loan applicants get the full amount requested but still appreciate help.
  • Loan impact on credit report should be clearer during application.
Summarised by AI
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About The Money Co-op

The Money Co-op offers ethical savings and affordable loans to people working across the co-operative, retail and charity sector, as well as Co-op and Usdaw members.

Formerly known as The Co-op Credit Union, it helps members feel more confident and in control of their money, whatever life brings.

As a not-for-profit credit union owned by its members, The Money Co-op is committed to making a positive impact, putting people before profit and offering fair, accessible alternatives to high-cost lenders.

The Money Co-op at a glance

Contact details

Phone
0345 602 3554
Email
[email protected]
Social media

Reviews for The Money Co-op

Showing 11 of 546 company reviews

Socially helpful savings with fair interest

Savings • 15th July 2025

It's great to know that I'm saving with a company that puts its profits back in to the company to support me and other savers... It's great to know that I'm saving with a company that puts its profits back in to the company to support me and other savers and borrowers. The team are friendly and helpful and respond quickly too. Rates are fair and the app works well. Read more Read less

{"display":"Scott M","full_name":"Scott M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Easy savings and easy to take out when needed, very...

Savings • 10th July 2025

Easy savings and easy to take out when needed, very helpful staff

{"display":"Steve Tagg","full_name":"Steve Tagg","avatar":{"url":"\/assets\/uploads\/avatars\/users\/760354.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service and easy to use.

    Great service and easy to use. Never had any issues since joining and more than happy to stay for the foreseeable!

    {"display":"Dee22","full_name":"Dee22","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dee22 9th July 2025
  • 5/5

    Helpful staff and great customer service.

    Helpful staff and great customer service. Good timely response to all calls and emails. Strait forward application process.

    {"display":"Kacey I","full_name":"Kacey I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kacey I 9th July 2025
  • 5/5

    It all works very well for me.

    It all works very well for me. The new web site is a lot better than the old one too.

    {"display":"Peter G","full_name":"Peter G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter G 9th July 2025
  • 5/5

    The staff are always helpful and friendly

    The staff are always helpful and friendly

    {"display":"Valerie Evans","full_name":"Valerie Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Valerie Evans 9th July 2025
  • 5/5

    When I have needed to buy or pay for something unexp...

    When I have needed to buy or pay for something unexpectedly The Coop credit union has been there for me just when I needed it,... When I have needed to buy or pay for something unexpectedly The Coop credit union has been there for me just when I needed it, be it holiday funds, car servicing or general repairs which were required Read more Read less

    {"display":"Michael H","full_name":"Michael H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Michael H 9th July 2025
  • 5/5

    Saving with The Money Co-op

    I have saved with The Money Co-op for years I don't notice the money going out as it comes straight from my pay. Always something... I have saved with The Money Co-op for years I don't notice the money going out as it comes straight from my pay. Always something to fall back on which has helped me out. Read more Read less

    {"display":"Marie ","full_name":"Marie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marie 9th July 2025
  • 3/5

    Great company a great bank to use to get a great sav...

    Great company a great bank to use to get a great saving account

    {"display":"Denise C","full_name":"Denise C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Denise C 9th July 2025
  • 5/5

    Supportive

    A friendly and supportive experience

    {"display":"Nicholas ","full_name":"Nicholas ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nicholas 8th July 2025
  • 5/5

    Perfect service for a loan

    I needed a loan quite quickly and knew the Money Coop would get me what I needed….and did so within half an hour…..perfect service every... I needed a loan quite quickly and knew the Money Coop would get me what I needed….and did so within half an hour…..perfect service every time interest rates are great to and my savings pot is growing nicely I really can’t fault them Read more Read less

    {"display":"Julie D","full_name":"Julie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Julie D 8th July 2025

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