My parents took out an equity release on their property ten years ago. Now they have both passed away, I have the house to sell... My parents took out an equity release on their property ten years ago. Now they have both passed away, I have the house to sell and obviously pay the loan off. I have kept More2Life informed almost from day one but they insist on treating me like someone who is trying to avoid paying them! I absolutely am not and if I was, I would not be being so open with them! The latest is they are saying the loan must be paid within six months of my Dad’s death! I have the original contract, signed by my parents, and there appears to be no such clause. Surely they must be used to this sort of situation and the fact that there is no money until the house is sold. I've had no compassion and no understanding, just repeated hoops to jump through. I do not recommend this company at all. Read more Read less

I made the mistake of switching my equity release plan from Just Retirement which has turned out to be a big mistake. Where the previous... I made the mistake of switching my equity release plan from Just Retirement which has turned out to be a big mistake. Where the previous lender processed the initial lump sum fairly efficiently, and then additional advances in about two weeks, M2L take months to do anything. Nobody calls you back - ever. Even if you try and speak to a manager or submit a complaint it’s impossible to break through their lies and inefficiency to get a response. They do seem to have a remarkably efficient process for responding on review sites, but don’t be fooled by the response about ‘being investigated by a manager’, this leads nowhere and you’ll still be waiting. If you want more to life from your retirement than the frustration of dealing with this shower everyday I recommend going elsewhere. There are better and more efficient companies out there Read more Read less