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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,825 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended positively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5825 company reviews • Last reviewed within 7 days

Easy to use, excellent customer service

Personal loans • 30th May 2026

Easy to use, excellent customer service

{"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Never had any issues, lovely staff, very helpful whe...

Savings • 30th May 2026

Never had any issues, lovely staff, very helpful when I called regarding an issue with the app and my new phone

{"display":"Gemma M","full_name":"Gemma M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great help in the branch, money stays in the local c...

    Great help in the branch, money stays in the local community

    {"display":"GC","full_name":"GC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GC 30th May 2026
  • 5.00/5

    Clockwise listens

    Overall Clockwise Clockwise listen to your financial needs than a high street banks

    {"display":"Trevor T","full_name":"Trevor T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Staff are always friendly.

    Staff are always friendly. They’re helpful and very understanding.

    {"display":"Katie T","full_name":"Katie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Reliable

    Reliable and easy to use app makes it simple and good to use

    {"display":"Philip i","full_name":"Philip i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip i 30th May 2026
  • 5.00/5

    Perfect and has helped me build my credit, this has...

    Perfect and has helped me build my credit, this has helped my personal growth

    {"display":"Joe Williams","full_name":"Joe Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1278790.png"}}'s avatar
  • 5.00/5

    Customers service are very helpful and supportive

    Customers service are very helpful and supportive

    {"display":"Anthonia N","full_name":"Anthonia N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthonia N 30th May 2026
  • 4.00/5

    Good experience with clockwise.

    Good experience with clockwise. Always helpful and got my loan in a good amount of time. I also like being able to save and borrow.

    {"display":"Carly ","full_name":"Carly ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Brilliant fast and simple to use easyto contact woul...

    Brilliant fast and simple to use easyto contact would definitely recommend

    {"display":"Ellenf","full_name":"Ellenf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Ellenf 30th May 2026
  • 4.00/5

    Information clear, transactions not so simple.

    Savings amount is clear, but because I don't withdraw that often, it can be a tricky process.

    {"display":"Jane G","full_name":"Jane G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane G 29th May 2026

    Products from Clockwise Credit Union

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