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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 6,046 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended negatively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy, quick loan process with affordable repayments. Many appreciate the savings options and community focus. However, some find customer service inconsistent and phone lines busy, while a few mention issues with loan amounts and occasional delays or technical problems.

Positive themes

  • Clockwise Credit Union’s staff are friendly, helpful, and make loans easy to get and repay.
  • Loans from Clockwise Credit Union are affordable with manageable repayments.
  • Clockwise Credit Union’s savings options are easy to use and help build funds steadily.

Negative themes

  • Customer service can be inconsistent with long waits and some rude staff.
  • Some find loan amounts limited and top-up loans slow or complicated.
  • Technical issues with app access and online transfers cause frustration.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 6046 company reviews • Last reviewed within 7 days

A helpful, handy, and reliable service that is easy...

Savings • 12th June 2026

A helpful, handy, and reliable service that is easy to access online. It keeps my money safe while still being readily available whenever I need... A helpful, handy, and reliable service that is easy to access online. It keeps my money safe while still being readily available whenever I need it. The customer service team is excellent and always helpful if any issues arise. The convenience and ease of use make it a great option, and I would happily recommend it to anyone looking for a secure and accessible service. Read more Read less

{"display":"Candice Taylor","full_name":"Candice Taylor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/762932.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Ok sometimes slow to reply, but generally good and d...

Personal loans • 12th June 2026

Ok sometimes slow to reply, but generally good and dealing with my enquiries. I have always been helped and offered alternatives if needed.

{"display":"Mrs s","full_name":"Mrs s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 4.00/5

    Good loan company

    Clockwise was really effective with handling the money and getting it out qucukly

    {"display":"Tino","full_name":"Tino","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Tino 12th June 2026
  • 5.00/5

    Must have!

    I applied for a loan to help pay towards carpets and appliances for a new property. I couldn’t have asked for better service. Staff were... I applied for a loan to help pay towards carpets and appliances for a new property. I couldn’t have asked for better service. Staff were friendly, helpful and explained everything to a high standard. I paid the loan off and now use the account to save for birthdays and Christmas presents. The online system has always worked efficiently and never had any issues logging in and checking my account. There is always notifications to tell you when Maintenon is happening so I say 10 out of 10 for communication Read more Read less

    {"display":"Kim Marlow","full_name":"Kim Marlow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1246787.png"}}'s avatar
  • 5.00/5

    Very easy process.

    Very easy process. Have been with them a couple of years love the family save

    {"display":"Rachel h","full_name":"Rachel h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Rachel h 12th June 2026
  • 5.00/5

    Excellent customer service, very helpful and polite

    Excellent customer service, very helpful and polite

    {"display":"Claire ","full_name":"Claire ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service experience.

    Great customer service experience. Very easy application and I would return if needed to.

    {"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    MM 11th June 2026
  • 5.00/5

    Clockwise have been exceptionally good, I have been...

    Clockwise have been exceptionally good, I have been with them for over five years now and I have seen them make significant improvements in their... Clockwise have been exceptionally good, I have been with them for over five years now and I have seen them make significant improvements in their customer care, and services they offer. Each time I approach them for a service, they never disappoint. I am always a happy customer. Thank you Clockwise. Read more Read less

    {"display":"Christine M","full_name":"Christine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Helpful when needed it helpful communication

    Helpful when needed it helpful communication

    {"display":"Michelle M","full_name":"Michelle M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great to talk to and helpful very easy to set up wit...

    Great to talk to and helpful very easy to set up with no hassle

    {"display":"Richard H","full_name":"Richard H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard H 11th June 2026
  • 5.00/5

    Excellent customer service

    I made a phone call to renew my account and the customer service was excellent and they had patience with me on the phone so... I made a phone call to renew my account and the customer service was excellent and they had patience with me on the phone so I am giving 10/10 for me experience. Read more Read less

    {"display":"Jamahl Dubidad ","full_name":"Jamahl Dubidad ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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