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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent 4.89/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,502 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended positively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5502 company reviews Last reviewed within 7 days

Clockwise loans

Personal loans 19th May 2026

They helped me with a loan despite my bad credit and im still able to top up after 3 months if im struggling.

Rated Good 4/5
Read more product reviews

They are really good and make sure it’s safe for me...

Personal loans 19th May 2026

They are really good and make sure it’s safe for me to borrow without getting into debt , many companies now who just hand over... They are really good and make sure it’s safe for me to borrow without getting into debt , many companies now who just hand over cash without putting customers situation first but clockwise do and very helpful and talk you through if needed how to apply and step by step Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Have been approved of a loan when I really was in ne...

    Have been approved of a loan when I really was in need of one. Customer service is good

  • 5/5

    I like the option of regular funds coming directly f...

    I like the option of regular funds coming directly from my salary to my Clockwise savings account. I know that my savings with Clockwise is... I like the option of regular funds coming directly from my salary to my Clockwise savings account. I know that my savings with Clockwise is secure and my money is safe and accessible whenever I need it Read more Read less

    {"display":"Marvallous","full_name":"Marvallous","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marvallous 18th May 2026
  • 5/5

    Always helpful and been offered loans

    Always helpful and been offered loans

    {"display":"Rach","full_name":"Rach","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Rach 18th May 2026
  • 5/5

    Great customer service

    Quick replies and clear communication

  • 5/5

    Great account support

    When I tried to initially tied to set up my account I hadn't done it correctly so my autopay wasn't set up. A quick conversation... When I tried to initially tied to set up my account I hadn't done it correctly so my autopay wasn't set up. A quick conversation with online support corrected this with help to set up a new account with payments into my account proceeding the following month. Read more Read less

    {"display":"Marcia S","full_name":"Marcia S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marcia S 18th May 2026
  • 5/5

    Clockwise loan

    I recently took out a loan through Clockwise, and the whole experience was really smooth from start to finish. The application process was simple and... I recently took out a loan through Clockwise, and the whole experience was really smooth from start to finish. The application process was simple and straightforward, and I appreciated how transparent they were about the repayment terms right from the beginning. The funds were approved quickly, which helped me cover an unexpected expense without the stress I was expecting. What stood out most was the clear communication throughout — there were no hidden fees or confusing terms, and the repayment schedule was easy to understand and manage within my budget. The customer service team was also friendly and helpful when I had a few questions, which made the whole process feel much more reassuring. It’s good to find a lender that treats customers fairly and keeps everything clear. Overall, I’m really happy with the service and would definitely recommend Clockwise if you’re looking for a straightforward loan with honest terms. Read more Read less

    {"display":"S j","full_name":"S j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    S j 18th May 2026
  • 5/5

    Easy to understand their products, good service qual...

    Easy to understand their products, good service quality reliable, fast on clients ir members requests.

  • 5/5

    Great experience

    Whenever I’ve been in a pickle and needed some extra clockwise credit union have always been there to help, and it’s quick and simple answer... Whenever I’ve been in a pickle and needed some extra clockwise credit union have always been there to help, and it’s quick and simple answer more or less straight away and no stress about re payments as it just comes straight out of my child benefits. It’s been such a smooth journey with them. Read more Read less

  • 5/5

    Been with clockwise a few years now.

    Been with clockwise a few years now. Full time worker and it’s hard to make ends meet. Everyone has struggled at some point in life... Been with clockwise a few years now. Full time worker and it’s hard to make ends meet. Everyone has struggled at some point in life resulting in damaged credit history, but clockwise have been very supportive and are there when I need them. It has also helped build up my credit score and has opened options. But will also remain loyal to clockwise as interest rates are not extortionate. They are friendly and fair. I’ve had no concerns from any interaction with them either. Why change something that isint broken! Read more Read less

    Products from Clockwise Credit Union

    Showing all products offered by Clockwise Credit Union

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