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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,843 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended negatively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5843 company reviews • Last reviewed within 7 days

always ready to help very friendly , excellent custo...

Personal loans • 31st May 2026

always ready to help very friendly , excellent customer service

{"display":"bernadette w","full_name":"bernadette w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent product, no issues.

Savings • 31st May 2026

Excellent product, no issues. Would appreciate more communications on prize winners.

{"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Have been saving for a few years now and my money is...

    Have been saving for a few years now and my money is taken from my wages as much or as little as you can afford... Have been saving for a few years now and my money is taken from my wages as much or as little as you can afford and the service is excellent especially if you need to speak to someone over the phone i am a very happy saver Read more Read less

    {"display":"lisa m","full_name":"lisa m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    lisa m 31st May 2026
  • 5.00/5

    Very helpful for my situation.

    Very helpful for my situation. Staff responses are always quick and effective

    {"display":"Mm","full_name":"Mm","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Mm 31st May 2026
  • 5.00/5

    Very friendly and helpful explained I wanted to buil...

    Very friendly and helpful explained I wanted to build credit and they was explained the best way and made sure my best interest was put first

    {"display":"Steven K","full_name":"Steven K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Ease of Clockwise

    Love how easy it is to get round the site and how easy to move money around etc.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 31st May 2026
  • 4.00/5

    The staff are helful and usefull app

    The staff are helful and usefull app

    {"display":"M C","full_name":"M C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    M C 31st May 2026
  • 4.00/5

    Staff helpful and app easy to use

    Staff helpful and app easy to use

    {"display":"A R","full_name":"A R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    A R 31st May 2026
  • 5.00/5

    Easy and carefree

    Upon my first experience of Clockwise, it is very positive. Staff are helpful and knowledgable. My loan was an easy application. Fees are great and repayments are easy to manage

    {"display":"Laura R","full_name":"Laura R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It's great for when you need extra money quick

    It's great for when you need extra money quick

    {"display":"lorrissa harris","full_name":"lorrissa harris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1245854.png"}}'s avatar
  • 4.00/5

    Not too bad helpful staff but needs more opening day...

    Not too bad helpful staff but needs more opening day

    {"display":"Priscilla mushambadope ","full_name":"Priscilla mushambadope ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Clockwise Credit Union

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