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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 6,004 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended negatively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy, quick loan process with affordable repayments. Many appreciate the savings options and community focus. However, some find customer service inconsistent and phone lines busy, while a few mention issues with loan amounts and occasional delays or technical problems.

Positive themes

  • Clockwise Credit Union’s staff are friendly, helpful, and make loans easy to get and repay.
  • Loans from Clockwise Credit Union are affordable with manageable repayments.
  • Clockwise Credit Union’s savings options are easy to use and help build funds steadily.

Negative themes

  • Customer service can be inconsistent with long waits and some rude staff.
  • Some find loan amounts limited and top-up loans slow or complicated.
  • Technical issues with app access and online transfers cause frustration.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 6004 company reviews • Last reviewed within 7 days

they are always helpfull and when you ring they help...

Personal loans • 10th June 2026

they are always helpfull and when you ring they help n are friendly and helpfull

{"display":"Tracey Broughton","full_name":"Tracey Broughton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1647550.png"}}'s avatar
Rated Excellent • 5.00/5
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It’s always been a positive interaction with staff o...

Personal loans • 10th June 2026

It’s always been a positive interaction with staff over the phone I had a couple of issues with an application and they helped talk me through it all.

{"display":"Sam ","full_name":"Sam ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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  • 5.00/5

    I have never had any issues with credit union.

    I have never had any issues with credit union. Its simple to set up and easy to use. It has helped me save money without having to think about it.

    {"display":"Miss S","full_name":"Miss S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Miss S 9th June 2026
  • 3.00/5

    Unfair on loan despite always paying on time

    I have had two loans from clockwise yet never missed a payment or anything, I needed a loan due to needing a new car and... I have had two loans from clockwise yet never missed a payment or anything, I needed a loan due to needing a new car and I was unable to be accepted for one, was given no reason why or anything, I have never missed a payment and always payed on time along with paying extra so I didn’t get behind and yet still wasn’t accepted, I tried to call but no answer and from previous experience with customer service it has been poor. Read more Read less

    {"display":"Ellie L","full_name":"Ellie L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1181042.png"}}'s avatar
  • 5.00/5

    Good customer service and affordable loans

    Good customer service and affordable loans

    {"display":"Malick T","full_name":"Malick T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always been exactly what was agreed no hidden messin...

    Always been exactly what was agreed no hidden messing or issues just exactly what I wanted

    {"display":"Shane m","full_name":"Shane m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Great service !

    I’m a long term member previously from Ncu and they have always provided excellent service,support and advice. They are easy to contact ,reply in a... I’m a long term member previously from Ncu and they have always provided excellent service,support and advice. They are easy to contact ,reply in a timely manner and have always dealt with my inquiries with professionalism and discretion. I have found the payroll loan extremely helpful over the years.It is designed in a way that is efficient and easy to manage and pay off . Read more Read less

    {"display":"Ashley w","full_name":"Ashley w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    I forgot my use name my password but the guy was hel...

    I forgot my use name my password but the guy was helpful and polite. And he helped to set up

    {"display":"Thabu","full_name":"Thabu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Thabu 9th June 2026
  • 5.00/5

    I was in a stressful situation and needed money urge...

    I was in a stressful situation and needed money urgently. My questions were answered promptly... and I received support and funds with a fast turnaround,... I was in a stressful situation and needed money urgently. My questions were answered promptly... and I received support and funds with a fast turnaround, which greatly eased my stress. I would highly recommend this service to anyone Read more Read less

    {"display":"Kiahna E","full_name":"Kiahna E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1242559.png"}}'s avatar
  • 5.00/5

    Easy fast no hassle and successful outcome

    Easy fast no hassle and successful outcome

    {"display":"Pattrice E","full_name":"Pattrice E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always been helpful and clear.

    Always been helpful and clear. Have been a customer for many years

    {"display":"Adelle B","full_name":"Adelle B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Clockwise Credit Union

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