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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,716 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended positively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
Summarised by AI
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5716 company reviews • Last reviewed within 7 days

Great customer service, helped me straight away

Savings • 25th May 2026

Great customer service, helped me straight away

{"display":"Laurajeanw","full_name":"Laurajeanw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Helped me very much in a time of need, affordable pa...

Personal loans • 25th May 2026

Helped me very much in a time of need, affordable payback rates and friendly staff that helped me complete every step of my application and... Helped me very much in a time of need, affordable payback rates and friendly staff that helped me complete every step of my application and made sure what I could afford, will definitely use again if needed Read more Read less

{"display":"Chelsey c","full_name":"Chelsey c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    The staff what you need every help that comes to cus...

    The staff what you need every help that comes to customer service

    {"display":"Alister Johnson","full_name":"Alister Johnson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Staff are great to communicate with - my queries hav...

    Staff are great to communicate with - my queries have always been handled efficiently and very quickly. They are generally approachable, and have good rates... Staff are great to communicate with - my queries have always been handled efficiently and very quickly. They are generally approachable, and have good rates to help people with diverse incomes. When setting up a loan the staff work well to help reduce stress getting set up and onward from there. I’d highly recommend their services. Read more Read less

    {"display":"Zaynab A","full_name":"Zaynab A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Taking out a loan was simple and easy.

    Taking out a loan was simple and easy. It’s clear how much you borrow and how much you pay back.

    {"display":"Layla James ","full_name":"Layla James ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fast service polite and kind people

    Fast service polite and kind people

    {"display":"Stephanie J","full_name":"Stephanie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Clockwise has consistently provided invaluable suppo...

    Clockwise has consistently provided invaluable support by offering accessible loan solutions, and their customer service has always been exemplary.

    {"display":"MISS L","full_name":"MISS L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    MISS L 24th May 2026
  • 5.00/5

    Excellent company, no issues, treated individually

    Excellent company, no issues, treated individually

    {"display":"Heidi B","full_name":"Heidi B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service support ...

    Couldn’t get into my account customer service was very good they talked me through step by step on how to rectify this issue and gave... Couldn’t get into my account customer service was very good they talked me through step by step on how to rectify this issue and gave great advice on me savings account so quick and efficiently done made me feel confident and knowledgeable about my finances x Read more Read less

    {"display":"Sandra S","full_name":"Sandra S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra S 24th May 2026
  • 5.00/5

    Efficient customer service

    Great experience so far, supportive staff who answer questions quickly and efficiently.

    {"display":"Marcia S","full_name":"Marcia S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marcia S 24th May 2026
  • 5.00/5

    When depositing my ISA on line, I got slightly confu...

    When depositing my ISA on line, I got slightly confused but a quick phone call sorted it out.

    {"display":"David Baldam","full_name":"David Baldam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Baldam 24th May 2026

    Products from Clockwise Credit Union

    Showing all products offered by Clockwise Credit Union

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