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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.83 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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One Call Insurance Insurance Broker reviews (10467)

Easy transaction

Had a renewal price, shopped around and got a cheaper price. Went onto the live chat facility and quickly matched their price. Happy days. Reviewed on: 13th September 2022

One Place, One Quote, One Call!

It’s as my title states. Nothing more, nothing less. #One Reviewed on: 13th September 2022

Incredible Customer Service and Value

I’ve had home insurance for over 20 years through many providers but none have been as great as One Call. I’ve been with One Call for several years now because of three main reasons; Excellent customer service, thorough, comprehensive cover and value for money. Their exceptional customer service was highlighted to me during the Covid 19 pandemic. As someone who suffers from severe mental and physical health problems, this was already a very difficult time. Managing my health, being a parent and being at high risk of hospitalisation was causing me a great deal of stress. Needless to say, I couldn’t take anything else otherwise I would have been totally overwhelmed. However, due to an accident, I had to make a claim for a an item of great sentimental and relative monetary value. The loss of this item was devastating. Honestly, when calling One Call to make a claim I expected the process to be slow from the call waiting times, making the claim, time to process it and then payout, largely due to the working restrictions caused by Covid. I couldn’t be more wrong. When I made the call I spoke almost immediately with an incredibly polite, friendly, caring and professional claim handler. She was absolutely brilliant. She was able to empathise not only with my claim, but my living situation and health. It was such a relief to get someone like this. Aside from her high standards of customer service, I was absolutely astounded at how quick and easy it was to get the claim resolved. From the moment I registered the claim, uploaded the photos, quotes and other details, the whole process was taken care of within 48 hours! I couldn’t believe it, especially at the height of a the pandemic!! I received money in my account within this time allowing me to replace this much cherished item. Throughout the whole process, the claim handler was there to guide me through making sure I submitted what was needed but crucially trying to take the pressure and stress off of me. This experience was why I continue several years on to stay with One Call. I have made claims both home and motor in the past with other larger, more well known companies but the process was at best adequate and at worst awful. For me, the insurance companies ability to manage the stress is my number one priority. In this area, One Call excels. One Call also offer the most comprehensive insurance cover in terms of value for money. Everything that I need is covered from high value items, accidental damage, emergency plumbing, freezer losses and all at a low premium. What more, the excess is very low in the event of a claim. When building the policy, each year One Call ensure that all my needs are met whilst done in a way where you don’t feel additional costs are being forced upon you. At each renewal I’m able to discuss what each part of my cover means, any changes and I feel reassured everything I need to be covered has been and explained to me. Overall, I cannot rate One Call highly enough. They have been there for me at my lowest point and delivered exceptional customer service and provided swift resolutions. Yes, premiums may increase on all insurances each year and I do still shop around come renewal time, but when it comes down to it I still chose One Call as they have proven themselves to be all that I need and want from a home contents insurer, a company which I can depend upon for the protection of all that is important to me, my home. Reviewed on: 13th September 2022

No fuss, professional service

Choosing the correct insurance company can be a minefield but from the start one call has been easy and professional, quick and efficient which gives me peace of mind. I would definitely recommend. Reviewed on: 13th September 2022

A review of one insurance

Took out house insurance with one insurance. The process was quick and easy and the price was also very competitive. Would highly recommend them Reviewed on: 13th September 2022

Outstanding service

The company have been 1st class for the last five years. Always finding us a suitable company year after year and always being very competitive in the market providing value for money companies. Reviewed on: 13th September 2022

Excellent value and service

A simple phone call with an informed agent sucured me a further year of comprehensive home contents insurance with an excellent fee, a company I would recommend. Reviewed on: 13th September 2022

Solid, good communication and offers.

Really happy so far, have already recommended. Reviewed on: 13th September 2022

Great personal service

I renewed my house insurance with One Call because they offered me a good price during my phone call. Very helpful and patient lady Reviewed on: 13th September 2022

Quality insurer

Very professional and promt service, when I needed to make a claim. Easy to do, completed with no problems. Help all the way through claim. Reviewed on: 13th September 2022

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