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One Call Insurance: Insurance broker reviews

Name: Insurance broker
Rating: 4.82 (10535 reviews)

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4.82

Based on 10,535 reviews, last reviewed 6th Aug 2026

6300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

One Call - helpful and informative. I insured an electrical kitchen item I had bought for my grandson to take to uni and one Call noted his name on the insurance and clarified that as lo... Read more Reviewed on: 6th August 2026

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

One Call Insurance is an insurance broker based in Doncaster.

One Call Insurance help personal and commercial customers. Policies include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call before, you can also leave a review and share your experience.

One Call Insurance Insurance broker reviews (10535)

Review of the One Call Insurance, Insurance broker:

Always had good service

As being dslexi and don't read nor write had a very good crew who are so helpful and understanding my difficulties they are great keep up the good work brilliant well-done to all Reviewed on: 28th July 2022

No nonsense straight talking

Questions answered well good prices and incentives to stay Reviewed on: 31st August 2020

Excellent experience

Very easy to deal with on-line. No issues at all. Reviewed on: 31st August 2020

Very efficient

Under no pressure, very good company, trust them Reviewed on: 31st August 2020

Excellent Customer Experience

I’ve been a One Call Insurance customer for a few years now and can highly recommend them for their high quality product, customer service and value. The online experience is easy to navigate and provides all the information I need to keep track of my cover and account details. The platinum product is great value and offers flexibility if I require it with simple monthly payments by direct debit that means I can just forget about it until I need to change something...easy as! Reviewed on: 31st August 2020

Excellent advice, guidance and customer care

Contact by One Call and advised that I had been upgraded to Platinum Club and my costs had also been reduced - excellent service and advice in these days when all costs are rising - many thanks. Reviewed on: 31st August 2020

Summation

The insurance cover is great but the add ons like green flag do not exist due to this add on i cancelled my policy with rac which i had used for over 20 years i was told i did not need to keep this extra expense when i used green flag they said idid not have cover and charged me 25 pounds to do a jump start. Then two weeks ago i had a puncture which they said was not included in the cover and thst i would need to pay 150 pounds up front this is not acceptable and am now considering changing my cover to a more honest and reliable company Reviewed on: 31st August 2020

Total satisfaction

I have been with One call Insurance for over 5 years. At first it was because they used their discretion when dealing with my SP50 penalty and were by far the cheapest quote I had at the time. To date no price comparison website has been able to beat their price for the car I drive. As a platinum member I have all the benefits you would expect including a monthly rolling contract so I don't feel tied down. Reviewed on: 31st August 2020

Efficient and Friendly

Polite and efficient when assisting me with a cracked windscreen. Reviewed on: 31st August 2020

Full comp con / Covid con

During the unprecedented times we are having, the whole world upside down , the livelihoods of people being reduced the uncertainty of income . We get letters saying that we are here to help and understand Blah Blah Blah ! So when I got Covid as a essential worker , Furloughed and thought I need some help here , I contacted one call and guess what ? Told if you can’t make the first payment a second attempt on the third day and one in seven and if the account fails then we cancel the policy, yes that’s really good help that one call please don’t bother sending letters making you look like your a understanding company willing to help typical insurance leaches. Now full comp insurance con ! Fully comp used to be one fix price everything in it ! Legal protection, window screen replacement, hired car , hotel accommodation, break down recovery and so on , why when you get a quote on line it gives you a reasonable price ? Then says ok if you want the rest it’s additional ? And ends up costing you a lot more ? So fully comp guys , is one price with the package! Get it sorted . Reviewed on: 31st August 2020

Happy

I have been with one call about 4 years now and had nothing but a good service and great deals. I particularly like the 3year fixed product that I have just had and I am so happy with it I am going to enter it again for the next 3 years. When you are so busy day to day it takes all the fuss out of sorting your renewal. I feel that one call look after and reward their existing customers that are no problem or not had any fault claims. Reviewed on: 31st August 2020

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