Pets At Home reviews
Pets At Home reviews
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Review summary
People rate this company as Good based on 6 product reviews
Latest positive rating
Deal directly with the Vet
We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care... We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care whilst they assessed the damage, then booked him into a surgery in the region that deals with treatments that aren't straight forward. As expected, the bill would have been £1,000's, but we didn't even see a bill. Both Veterinary Surgeries got their fees paid directly with only a relatively small excess for us to cover. Very happy that he's still going strong. Read more Read less
Latest negative rating
The most appalling insurance provider
Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when... Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when the time comes that you actually really need to use it, they will fight you every step of the way. My dog Huxley was diagnosed with a Type III Luxating patella on both of her hind legs. This was my first and last time filing a claim with them. They declined to cover the expenses because they believed she had a pre-existing condition. You may ask what the pre-existing condition? Well when she was a puppy she had a mild irritation to her right hind leg’s nail from dirt. That justified a direct connection from dirt in the paw to a luxating patella. The vet and the orthopedic surgeon tried to explain that there is no connection, what so ever, with the two conditions. Thank you Pets at Home for not being there when we really needed you. You are a horrible company. Read more Read less
About Pets At Home
Pets At Home are a specialist pet retailer who also offer pet insurance. Smart Money People is the place for Pets At Home reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Pets At Home at a glance
Reviews for Pets At Home
Showing 6 of 6 company reviews
Deal directly with the Vet
We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care... We were unfortunate to have our dog hit by a car - quite a severe broken leg. Our vets gave him pain relief and care whilst they assessed the damage, then booked him into a surgery in the region that deals with treatments that aren't straight forward. As expected, the bill would have been £1,000's, but we didn't even see a bill. Both Veterinary Surgeries got their fees paid directly with only a relatively small excess for us to cover. Very happy that he's still going strong. Read more Read less
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5/5
Find this is so helpful
My experience have been good and they are so helpful in everything
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5/5
Excellent service
Cheap and affordable service with excellent customer care provided.
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1/5
The most appalling insurance provider
Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when... Pets At Home Insurance is the most appalling insurance provider on the market. They are quick renew your policy and take your money, but when the time comes that you actually really need to use it, they will fight you every step of the way. My dog Huxley was diagnosed with a Type III Luxating patella on both of her hind legs. This was my first and last time filing a claim with them. They declined to cover the expenses because they believed she had a pre-existing condition. You may ask what the pre-existing condition? Well when she was a puppy she had a mild irritation to her right hind leg’s nail from dirt. That justified a direct connection from dirt in the paw to a luxating patella. The vet and the orthopedic surgeon tried to explain that there is no connection, what so ever, with the two conditions. Thank you Pets at Home for not being there when we really needed you. You are a horrible company. Read more Read less
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5/5
Pet Insurance Reviewer
RELIABLE AND PROFESSIONAL. JUST WHAT THE DOCTOR ORDERED
Products from Pets At Home
Showing all products offered by Pets At Home
Pet Insurance
by Pets At HomePets At Home offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best...
Pet Insurance
by Pets At HomePets At Home offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best...
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