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David J

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Review of the Evolution Money, Homeowner Loan:

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Application process great, account management lacking.

Very helpful and friendly to talk to and understood my situation well. The application process was a little more complicated than I expected and took some time to get everything sorted, but considering the checks required and the circumstances of the loan I was taking out, this was all understandable in hindsight. Everyone I spoke to was very helpful along the way though, so I was never left not knowing what to do or why I needed to do it. The only major downside really is there doesn't seem to be a way of tracking my loan, seeing how much is left to pay off or what's already been paid etc, outside of contacting them via phone. I would like this side of things to be a little more transparent and easy to access online, or via an app etc. so I can more easily track what I've paid and what I have left to pay etc. Reviewed on: 13th June 2024

Reply from Evolution Money Thank you for your honest feedback. We’re committed to improving. We’re happy you had a good overall experience. Thanks for sharing! Response date: 13th June 2024

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