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Review of the Perfect Pet Insurance, Pet Insurance:

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Avoid at All Costs - This Company Is a Scam!

I strongly advise anyone considering Perfect Pet Insurance to think twice before signing up. My experience has revealed that this company is nothing but a scam, designed to avoid paying out claims while hiding behind misleading policy terms and conditions. When my dog needed urgent treatment after ingesting part of a toy—a potentially life-threatening situation—they denied the majority of my claim. Despite following their terms and seeking immediate care to protect my pet’s health, they made ridiculous deductions, including charging me for “excessive” medication costs and refusing to cover out-of-hours fees that were necessary to prevent a serious condition from worsening. This isn't an isolated incident; a quick glance at the negative reviews here and on Trustpilot shows a clear pattern. It’s obvious that Perfect Pet Insurance has perfected the art of denying claims and dodging their responsibilities. They lure new customers in with seemingly positive reviews, which they solicit immediately after someone signs up—before they’ve even had a chance to experience the company’s true colors. This tactic creates a false sense of security and hides the reality of how appallingly they treat their customers when it comes time to pay out. I’ve been with my vet for over 15 years and have never had any issues with claims from previous insurers. Yet, Perfect Pet Insurance had the audacity to claim that my vet’s charges were excessive and outside of their “market research” limits. This is beyond frustrating—it’s fraudulent. If you care about your pets and want peace of mind, do yourself a favour and avoid this company at all costs. They are nothing more than a money-grabbing operation that will do everything in their power to avoid fulfilling their obligations. I will be escalating my complaint to the Financial Ombudsman, but in the meantime, I urge others not to fall into the same trap I and many others did. This company does not deserve your trust or your money. Reviewed on: 4th September 2024

Lucy

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