Louise S's community profile page

Write a review

Viewing profile for,

Louise S

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Perfect Pet Insurance, Pet Insurance:

View on product page

Terrible company to deal with. AVOID

Terrible company to deal with. Took out a months insurance for my foster dog then wrote to tell them the dog had gone to a new home so I needed it cancelled from immediate effect. No response so presumed it was done. Then I see payment has been taken so I write again, and again and again , a total of 5 times. I also try to call and there's a half hour wait each time then get cut off so I cancel my direct debit to them in the meantime. I then get an email from them saying they can't collect my payment! I then have another half an hour wait to speak to someone, eventually get through and go through the debacle . Apparently in the small print , you can ONLY cancel by phone - so you would think they would acknowledge or respond to your email to let you know that right , but no, 5 emails just ignored . So apparently because they didn't respond when I wrote to them and didn't pick up when I tried to call them , I am now out of pocket for w extra months of insurance I didn't use / need or want . These companies are sneaky , it's all a ( not so clever) ruse to get more money out of people by changing up the small print . In what world do you suddenly not confirm cancellation of a policy in writing ? I'm in rescue and I do not appreciate the underhand way this company has operated , nor the sneaky way my money has been kept and not refunded . Shame on you . *AVOID AT ALL COSTS* Reviewed on: 4th September 2024

Louise S

1 user marked as helpful

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.