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Review of the Monzo, Current account:

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Most Accessible Bank for Visually Impaired People

As a blind user, after using Monzo’s services for just under a year, I observed the following accessibility implementations: Accessible iOS app I can’t speak for Android as I do not use one, but the app on the iPhone is fully accessible with my screen reader VoiceOver, it reads my balance, statements, allows me to send money, secure the app with Face ID, receive help from a real person via the chat feature within the app. I can’t think of any aspects of the app that aren’t accessible and I am able to do everything everyone else can. More importantly when I reached out to Monzo about a slight annoyance when reading chats with VoiceOver, they were eager to find out more about the issue and asked me to submit a screen recording to their development team, this shows that they do care and not just give a generic ‘we will pass on your feedback’ answer. The bright colour card What makes Monzo users stand out is the hot coral colour debit cards they issue to its customers, which is like a bright neon orange colour. Understandably this might not be everyone’s cup of tea, but for someone with low vision, it’s great to see it if I happen to drop it or if I have to look for it amongst my messy belongings. This card is issued to most of its users so it’s not like it’s a special card for those special blind customers. Not only accessible, but inclusive! Alternative Text on their website Although this doesn’t affect my banking experience and has nothing to do with the app, images on their website are described via Alt text, this allows a computer such as a screen reader to describe a picture, so instead of the reader announcing it is IMG023211.jpg, it will say something like ‘Monzo Card with iOS and Android phones showing the Monzo app feed’. It’s always the little things that I appreciate to know how much a company cares about accessibility. Attention to detail is what makes Monzo the fintech company I chose, accessibility should be within a company’s DNA and not just a link near the bottom of your website with some spew about trying to meet accessibility standards for some PR reasons, it should be what Monzo has done here, from their accessible app with VoiceOver to their high visible cards, it makes me believe that it’s ‘the bank for everyone’! Reviewed on: 14th January 2019

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