Gareth A's community profile page

Write a review

Viewing profile for,

Gareth A

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Triodos Bank, Current Account:

View on product page

I've had a mixed bag with the customer service from...

I've had a mixed bag with the customer service from Triodos. I was a victim of a push transfer scam and my initial communication with Triodos' customer service was shambolic. I was told that Triodos couldn't help and I'd need to go back to the scammer and ask for my money back - which is opposite to the advice given by pretty much any other financial advice service. This was on a Saturday, and the experience I had with the customer service when I phoned again on Monday was completely different. I was transferred to an anti-fraud team who handled my issue well and recovered my money within a few days. They refunded me the £500 I had lost in the scam, and then when they recovered the money from the scammer, organised the money to be returned and retrieved their refund. All I can say is that there must be a case of two support teams, an in-office-hours team which were great, and an out-of-office-hours team that were terrible. I'm guessing the latter are 3rd party and have different priorities than the former team. But the lack of consistency will lose Triodos customers. They need to make sure their customer service is a good standard at all times they are available. In my opinion It would be better to not provide the service at those times, then to provide bad service. Reviewed on: 16th April 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.