Smart Money People Logo
User profile avatar

Viewing profile for,

Jane B

2

Total reviews written

0

Helpful marks given to their reviews

68

Times reviews seen

All reviews (2)
Review of the PayPal, PayPal Credit:
View on product page

Confusing payment/direct debit process

2
Poor customer service, the first person did not read my issue properly and gave me an irrlevant answer and when I requested they read ALL my messages regarding my issue I was told that he would transer me to the department that dealt with 'that'. 2 days later, no messages and the chat string had been closed. I rang to speak with someone instead who explained what had happened. The direct debit/make a payment process is confusing, if you edit the payment it seems to cancel it - even the operative I was on the phopne with said it was confusing so what chance does a customer have!. I wouldn't recommend Paypal credit, the only reason I even use it is because of the occasional 4 months free credit offers. Reviewed on: 16th June 2025
Review of the PayPal, PayPal Credit:
View on product page

Clear statements & account easy to maintain

4
Clear statements. Easy to maintain account, ie edit direct debits and ad hoc payments Reviewed on: 27th May 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.

Collage of people