Jane B's community profile page - Smart Money People

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Jane B

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Review of the PayPal, PayPal Credit:

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Confusing payment/direct debit process

Poor customer service, the first person did not read my issue properly and gave me an irrlevant answer and when I requested they read ALL my messages regarding my issue I was told that he would transer me to the department that dealt with 'that'. 2 days later, no messages and the chat string had been closed. I rang to speak with someone instead who explained what had happened. The direct debit/make a payment process is confusing, if you edit the payment it seems to cancel it - even the operative I was on the phopne with said it was confusing so what chance does a customer have!. I wouldn't recommend Paypal credit, the only reason I even use it is because of the occasional 4 months free credit offers. Reviewed on: 16th June 2025

Review of the PayPal, PayPal Credit:

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Clear statements & account easy to maintain

Clear statements. Easy to maintain account, ie edit direct debits and ad hoc payments Reviewed on: 27th May 2025

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