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Margaret L

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Review of the AllClear, Travel insurance:

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Response to injury excellent Customer Service AWFUL

Initial notice to inform you of my accident and response was excellent, you provided me with a ref number and I was able to be seen in hospital. However customer service has been abysmal, I started a complaint in May/ June 2025, I was told it should be resolved by 3/9/25 it wasn’t, I’ve emailed, no reply, I’ve rang twice, given apologies and it would be looked at and a conclusion given to me. I’ve heard nothing! Reviewed on: 7th October 2025

Reply from AllClear Good afternoon Margaret, Thank you for leaving your review, and I am sorry to hear your experience with us was not a positive one. It is concerning to hear that you did not hear back regarding your complaint, as we look to respond to complaints within a maximum of 8 weeks. I would like to follow this up with our complaints team to understand what has happened. In order do so so, I kindly request that you provide the following information via e-mail to [email protected]: Your name as shown on the policy: Your policy reference: The date of birth and postcode we hold on file for you(this is just for data protection purposes) One this has been provided, I will liaise with the complaints team for you, and reach out to you with a response as soon as I am able. Kind regards, Liam Response date: 9th October 2025

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