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Nick Walton

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Review of the 1st Central, Car insurance:

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Customer Service that won’t speak to you!

At first it looked like 1st Central offered reasonable value for car insurance. However after being asked to contact their ‘Policy Analysis Team’ I have to change my mind. They asked me to contact them and then went ahead to dispute my employment status suggesting I was incorrect bizarre but true. As a result they insisted on me having a different employment status and wanted to charge me £98.80 to change it. sound unlikely I agree but is true. Since this dispute I have called three times, each time no one can answer my questions but promises each time someone will call me back, so far no call back. I did ask for a cost of cancellation which was £148 for a policy running three weeks but the reason for the high cost was ambiguous to say the least. This should be easy 45 years of driving and 10 + years of NCD and I am made to feel like a crook, I would not recommend 1st Central. Reviewed on: 15th October 2025

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