MollyR's community profile page - Smart Money People

Write a review

Viewing profile for,

MollyR

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (14)

Review of the first direct, Current Account:

View on product page

Customer service is second to none

I have used First Direct since shortly after they were set up, and they have never rested on their laurels. Their web site is very rarely inaccessible, and their call centre is superb - in all these years, only once have I been on hold before my call was answered. What is more, their staff know what they are talking about, rather than recite answers from a pre-defined list of queries. Reviewed on: 25th January 2019

Review of the first direct, Current Account:

View on product page

An excellent bank

First Direct are a superb bank. Not for them, the regular computer crashes of the High Street banks - they are technologically solid. And their customer service is the best there is. Only once, in all the time I have been with them (and I joined in their first year) has my phone call nolt been answered by the second ring. Basically, one can't fault them. Reviewed on: 5th November 2018

Review of the Holidaysafe, Travel insurance:

View on product page

Refused to renew for no good reason

OK, it's not easy to find annual travel insurance when one is older and has a few pre-existing conditions. The premium we paid to Holidaysafe for several years was quite considerable, and we never needed to claim; nevertheless, when I rang up to renew this spring I was told that they were no longer prepared to cover us. They said they had changed their methods, but I suspect it is just that we were another year older! So I had to go through all the hassle of finding another company to provide us with annual travel insurance, which means ages on the phone. No, I wouldn't recommend Holidaysafe now, although had I been asked a year ago I certainly would have done. Reviewed on: 17th July 2018

Review of the John Lewis, Partnership Card:

View on product page

Good cashback, but poor customer service

The card gives good cashback, but the credit limit I was given is ludicrously low (only £3500, when I have other cards in five figures) and if I pay of part of the month's spending in advance they deduct that from my monthly direct debit, leaving me with less leeway than I had anticipated. I want to clear the card every month in order to start the next month with a full £3500 available to me, but they make it difficult to do that! Reviewed on: 9th April 2018

MollyR

1 user marked as helpful

Review of the first direct, Current Account:

View on product page

A good bank with superb customer service

Your form insisted that I should select just one product, but I would not have done so out of my own choice; it is First Direct themselves who are so good. I have been with them for around 20 years, and only once in all that time did I find myself on hold when I rang up - and that was only for a few seconds. Their customer service is second to none. They get things right the first time; when you hear of other banks (e.g. NatWest) having data breaches, or letting their computer systems fail so that people cannot access their accounts, it throws First Direct into superb contrast. Nothing like that ever goes wrong. Ever. They are totally and completely trustworthy. Reviewed on: 6th November 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.