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Candice

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Review of the Lendable, Personal loan:

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Human-less

I find it fiddly having to be sent a login link every time. I also want to change my personal details to a different email address and don't understand why that is so impossible. Reviewed on: 13th April 2026

Reply from Lendable Dear Candice, Thank you for your review and for sharing your feedback with us. We are glad to see your 4-star rating, but we certainly want to address the frustrations you’ve experienced with our login process and account updates. Regarding our login method, Lendable utilises secure login links sent via email to provide an extra layer of protection for your account. This "passwordless" approach is designed to enhance security by ensuring that only the owner of the registered email address can access sensitive financial information. We understand that this can feel like an extra step, and we appreciate your patience with this security measure. In terms of updating your personal information, such as an email address, our policy requires specific verification steps to protect our customers from unauthorised changes. For security and privacy reasons, we cannot discuss your account details or facilitate a change of email address directly through this public forum. We are committed to keeping your personal data secure and ensuring that any changes made to your profile are fully authenticated. Our support team would be more than happy to assist you with updating your email address through the proper, secure channels. Please contact us at [email protected] from your currently registered email, and we will guide you through the next steps. Best regards, The Lendable Team Response date: 14th April 2026

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