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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Great Service.

Easy to understand leaflet about the 5 year bond. Very pleased that you colleagues took the time to contact me, telling me that the bond interest was increasing to 1.75%. They asked if that the bond was still the one I wanted and were polite and helpful. Reviewed on: 14th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 17th March 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Branch Visit

Very welcoming and helpful customer service advisor in particular seeking any additional information eg sight issues that the society needs to be aware of which have been enacted. It is always a pleasure to visit the local branch. Reviewed on: 12th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 15th March 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Lutterworth Branch-excellent service

Always receive excellent service from the lovely staff at lutterworth. Reviewed on: 12th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th March 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Great staff

Friendly staff who gave us all the information we needed Reviewed on: 12th March 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th March 2022

Review of the Hinckley & Rugby Building Society, Mortgages:

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Overall, a overcomplicated and drawn out process

Firstly, Jessica was very helpful and lovely. Her communication was very good, and she was prompt at replying and sorting out issues. She was very polite and professional on the phone and in her emails, and I am confident she did her very best at sorting this application. However, the application process was incredibly slow. My building was finished in November 2021, and I started this process in April 2021. We discovered there was a lot of things that we hadn't been asked for originally which led to significant delays and stressful emails from all parties involved. We were repeatedly asked for documents we had sent, and we were unaware our solicitor couldn't be a part of the panel until much later. This led to the use of LDJ solicitors. The person on our case was extremely slow and lacked communication with us, my solicitor and the society. There were numerous mistakes made on the documents and they had to be redone causing further delay. There were things we were not made aware of like the panel to begin with which may have influenced our decision with which solicitor we chose - this could have saved us time and money. We were unaware that there needed to be a different solicitor for the guarantor mortgage as this had not been communicated us, again not until much later. It seemed we had numerous people on the case but not a lot happening. What should have been completed before Christmas was drawn out to March and made the experience more stressful and complicated than it should have been. Once the solicitor on the LDJ panel was removed things seemed to happen more quickly. Reviewed on: 9th March 2022

Reply from Hinckley & Rugby Building Society We are very sorry to hear of your poor experience and would like the opportunity to discuss this with you. To do so we invite you to contact one of our Senior Mortgage Managers either by phone, 01455894083, or email, [email protected]. Response date: 15th March 2022

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