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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service

Very helpful with opening an account with Power of Attorney. Clear telephone advice about documents required and speedy response. Reviewed on: 26th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 27th January 2021

Review of the Hinckley & Rugby Building Society, Savings:

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NEW FIXED TERM BOND INVESTMENT

HIGHLY COMPETITIVE PRODUCT ADMINISTERED BY FRIENDLY AND EFFICIENT STAFF ! Reviewed on: 25th January 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Never Again!

After months of what felt like going around in circles and being asked for the same info multiple times, we finally got there. Sarah was great, but I’ve never experienced such scrutiny for such a small unregulated mortgage where affordability, experience as a landlord and excellent credit rating were applicable. It felt like every other day another document was required instead of simply requesting what was needed in one request. We ended up sending over 70 individual documents in the end. I was even asked to confirm via email that I understood the contents of a document I had already signed to say I understood the contents! As the title says - never and I mean never again. Steer well clear if you want to keep your sanity and blood pressure down. Reviewed on: 25th January 2021

Reply from Hinckley & Rugby Building Society Thanks for your feedback. We’re really sorry you feel this way. We’d love to investigate the circumstances and provide you with a personalised response – please can you email the Head of Underwriting - [email protected] with your name and account number? Response date: 27th January 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Efficient and courteous

I applied only on 21st. January and have had an acknowledgment by today (25th. January) ... awaiting hard copies through the post. A telephone call was copurteous. A few other building socierties with which I have had to deal recently did not come up to this standard with Covid-19 being contsntly used as an "excuse". Reviewed on: 25th January 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service.

Very helpful.Excellent product knowledge Reviewed on: 22nd January 2021

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