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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Disorganised

I am writing to express my deep dissatisfaction and frustration with the ongoing mortgage process with your company. My experience so far has been marked by extreme inefficiency, disorganization, and a complete lack of effective communication. From the very beginning, it has been evident that your company is struggling to keep track of the documents I have submitted. Files have been overlooked, emails have gone unanswered, and there seems to be a general lack of awareness regarding the status of my mortgage application. Miscommunication has become the norm rather than the exception. At nearly every point of contact, there have been inconsistencies and contradictory information provided. It's disheartening to be on the receiving end of such confusion, especially when the stakes are so high and the process is already inherently stressful. What is even more frustrating is the apparent need for constant follow-up and prodding on my part just to get any updates or information. It feels like I have to chase your team at every stage to receive any feedback about the progress of my application or to be notified of any setbacks. This is not how a professional and customer-focused company should operate. I understand that there can be challenges in any complex process like mortgage approval, but the level of service I have received from your company falls far below acceptable standards. As a customer, I expect a seamless and transparent experience, which unfortunately has been sorely lacking. I trust that you will treat this complaint with the seriousness it deserves. I hope to see a significant improvement in the quality of service moving forward. Reviewed on: 30th August 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback. A member of the complaints team will be in contact within the next 48hours. Response date: 4th September 2023

Review of the Hinckley & Rugby Building Society, Savings:

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v good service, products, staff.

Good staff, accessible hours/phone, very good products/services. Actually, in comparison to many - excellent. I would, and have, recommend to friends/family. Reviewed on: 22nd August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 23rd August 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Very efficient

Excellent service and advice. I was seen by Erica at your Lutterworth branch and she was extremely helpful and patience. It is nice to deal face to face with a person. Long may you stay on the high street. Reviewed on: 21st August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 21st August 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Unsatisfactory

I paid in a bank cheque from Santander which took a week to clear. Bank cheques were always totally trustworthy and should have been accepted immediataly Reviewed on: 18th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. In the mean time I can assure you interest is paid from the day after the cheque is deposited with us and then you are able to withdraw funds from the start of the sixth business day (cheque clearance period). You can find more information on paying making deposits into your account here https://www.hrbs.co.uk/help-support/savings/ Response date: 21st August 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Friendly and efficient

Really informative and helpful staff. Reviewed on: 15th August 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th August 2023

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