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SARAH R

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Review of the Lendable, Personal loan:

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Car loan

Not a bad company Could have done with a bit more support when my debit card had expired and forgot to update my details. Wouldn’t remove late charge fee and were not understanding Reviewed on: 15th April 2026

Reply from Lendable Dear Sarah, Thank you for your feedback and for the 4-star rating. We are glad to hear that you consider us a good company overall, though we are sorry to learn that you felt unsupported when updating your payment details. Regarding our policy on fees and missed payments, Lendable relies on customers maintaining up-to-date payment information to ensure instalments are collected on time. When a payment is missed—including cases where a debit card has expired—a late fee may be automatically applied as per the terms of the loan agreement. While we aim to be as helpful as possible, these fees are in place to reflect the additional administrative costs associated with managing overdue accounts and to encourage consistent repayment. For security and privacy reasons, we cannot discuss the specific details of your account, your payment history, or the circumstances of your late fee on this public forum. If you would like us to review the specifics of your case or if you require further assistance with your account details, please reach out to our dedicated team at [email protected]. We value your business and appreciate the opportunity to clarify our processes. Kind regards, The Lendable Team Response date: 16th April 2026

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