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Review of the Lendable, Personal loan:

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Overall - good

I think the experience is good. Customer service on phone line is little below UK standard. The APR is quite high along flex options. I couldn’t get the app to work as well. Reviewed on: 17th April 2026

Reply from Lendable Dear AS, Thank you for providing such detailed feedback. We are pleased to hear that your overall experience has been good, though we sincerely appreciate you highlighting the areas where we can improve. Regarding your comments on our APR and Flex options, Lendable utilises a risk-based pricing model. This means that the rates and terms we offer are personalised and determined by a variety of factors, including an individual’s unique credit profile and a comprehensive affordability assessment. This approach allows us to provide tailored offers while ensuring we are lending responsibly. We also take your feedback regarding our phone support and mobile app very seriously. We aim for excellence in our digital tools and our customer interactions, and we are sorry to hear that these did not meet the standards you expected. We are constantly working to update our app for better stability and to train our teams to provide the high level of service our customers deserve. For your security and privacy, we cannot discuss the specific details of your interest rate, your credit assessment, or the technical specifics of your app account on this public forum. We strive to be transparent by ensuring all costs are clearly displayed during the application stage to help our customers make informed decisions. If you are still experiencing technical issues with the app or would like to discuss your agreement further, please reach out to our team at [email protected]. Best regards, The Lendable Team Response date: 19th April 2026

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