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Ian

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Review of the Evolution Money, Secured loan:

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Rushed but efficient process

Obtaining a secured loan is obviously a complex process however it did seem at times that evolution money representatives were rushing and had no awareness that as someone who works fulltime, I am not available from 8-6 and in my opinion calls in the evening should be accommodated more. I was always under pressure to be available before seven and drive home from work quickly to be available. Reviewed on: 18th April 2026

Reply from Evolution Money Thank you for sharing your feedback. We recognise that applying for a secured loan can take time and we aim to support customers throughout the process. Our advisers work within set hours, and while we have previously trialled extended evening and weekend availability, this did not prove effective for us. We understand that availability during the day can be difficult when you are working full time, and your feedback is helpful. We will share this with the relevant teams as we continue to review how we support customers with different schedules. We appreciate you taking the time to highlight your experience. Response date: 20th April 2026

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