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Review of the Lendable, Personal loan:

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Bendable won't refund...

I have recently paid my plan in full via moorcroft who informed me I have over paid and to contact lendable who left me on hold and where to return my call for over 24 hours until I finally called them and they inform me they can't help.... Reviewed on: 21st April 2026

Reply from Lendable Hello, Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the delay in returning your call and for the conflicting information you received regarding your account balance. This is certainly not the level of service we aim to provide. When an account is managed by a third-party such as Moorcroft, our policy is to work closely with them to ensure balances are synchronised. However, final reconciliations can sometimes take a short period to reflect across both systems. In cases where an overpayment is identified, Lendable has a standard process to review the transaction history and issue a refund for any surplus funds once the final settlement is confirmed. Due to strict security and data protection regulations, we cannot discuss the specifics of your payment history, your balance, or your relationship with Moorcroft on this public forum. Protecting your financial privacy is our top priority, and we must verify your identity through secure channels before sharing account-specific data. We want to resolve this overpayment query for you as a matter of urgency. Please email our dedicated team at [email protected] with your account details. This will allow us to investigate the communication breakdown and ensure any funds owed to you are processed correctly. Kind regards, The Lendable Team Response date: 22nd April 2026

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