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Ruthie

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Review of the Vanquis, Credit builder credit card:

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Very disappointed

Very disappointed with Vanquis. I contacted them to ask whether they could temporarily pause interest for a few months while I continued making my normal payments. I have never missed a payment with them, so I thought they would at least try to help. The first advisor was very encouraging and explained that it may be possible, pending an assessment of my income and outgoings. I spent over an hour providing all the information they requested, only to later be told they could not help after all. What disappointed me most was being given hope and asked to go through such a long process with no real support at the end of it. As a loyal customer who has always paid on time, I expected better understanding and customer care. Reviewed on: 20th May 2026

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