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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Closed due to uncompetitive rate

Interest has not kept up with other regular savers Reviewed on: 2nd October 2023

Review of the Mansfield Building Society, Savings:

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EXEMPLARY

SUPER EFFICIENT AND FRENDLY HELPFUL AND RELIABLE Reviewed on: 2nd October 2023

Review of the Mansfield Building Society, Savings:

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Not passing boe interest rates onto savers

Regular savings accounts are supposed to pay more than instant access accounts - not so with old regular saver accounts Mansfield have - which are being left to rot on the vine Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry to hear of your disappointment. Whilst most of our mortgage and savings rates are not linked to the Bank of England Base Rate, we last updated the rates on our variable rate accounts on 1 September 2023 and this was the third time we have made increases this year. If you would like to talk to someone directly about your experience, please call us on 01623 676350. Response date: 10th October 2023

Review of the Mansfield Building Society, Mortgages:

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The best customer service and wonderful provider

As a first time buyer, with a shared ownership mortgage, I couldn't recommend Mansfield BS more. Every query has been answered quickly and remortgaging was so easy with them. They are so competent and helpful. If their rates were more competitive I never would have left. Thank you for being a great provider over the last 5 years. Reviewed on: 26th September 2023

Review of the Mansfield Building Society, Mortgages:

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Product Transfer

Have been a very happy customer with Mansfield. Staff are friendly, helpful and knowledgeable. My only complaint was having my new mortgage payment come out today but have had no notification of the new amount prior. Given the increase it would have been good to have had a letter or email prior to the payment going to have planned for the big increase. Reviewed on: 26th September 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Our process is to contact all borrowers prior to any amendments to their monthly repayments whether that be when they reach the end of their current product or following a change to the Society's Standard Variable Rate where any variable rates may be affected. Please contact us on 01623 676349 or email [email protected] and we will be able to look into the circumstances for you. Response date: 28th September 2023

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