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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Friendly and local

Friendly local staff although branch opening hours are limited. Sadly saving rates are currently not competitive. Reviewed on: 21st August 2023

Review of the Mansfield Building Society, Savings:

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excellent service as always

The reason the account was closed was because it was my late mothers account and i needed to close the account for inheritance purposes with the family members. I have a number of accounts in mine and my husbands name and we have been with Mansfield Building Society for over 50 years with our first house purchase and savings through the years. Always find the cashiers helpful and friendly. Thank You Reviewed on: 21st August 2023

Review of the Mansfield Building Society, Savings:

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finishing one acct set up new

tel call advised us what to do. Visited office with completed forms and they were returned very quickly Reviewed on: 21st August 2023

Review of the Mansfield Building Society, Savings:

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Excellent service provision

It's difficult to get through the phone but they will call back and deal with your query and prompt in attending to our requests Reviewed on: 21st August 2023

Review of the Mansfield Building Society, Savings:

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Service poor in recent years

I have saved with you for a number of years and have what I would consider quite a lot of money held with you, between myself and my husband. The service over the last couple of years has gone down hill to the point I would consider moving my money elsewhere. The staff fail to follow simple instructions, have been quite rude and often act in an unprofessional manner. I was recently told that not posting out a pass book, is not a service you offer. I have never heard anything so ridiculous in my life. I asked you not to spend money in posting something and I had good reason, as the last time you posted something when I asked you not to (on multiple occasions), it went missing. I have used you because of what some would consider a more personal approach, however, this seems to no longer be you attitude towards customers. Reviewed on: 18th August 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback and we are sorry that we have not met your expectations. We would like to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 25th August 2023

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