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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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Thank you

Thank you to all who have been involved with my re-mortgage, and especailly Meg Fsher. The sensitivity and support has been above and beyond what I expected. It has been a difficult time but I feel very well cared for as a customer and I am very pleased it has been approved and completed. Reviewed on: 31st May 2023

Review of the Mansfield Building Society, Savings:

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Has not moved with the times

Had good rates on monthly savers, but still insisting on passbooks, and ID such as printout of pdf from on-line account to be sent through post. Absolute limit of ridiculousness, was when closing my account I was required to pay £10 for a replacement book just to have it stamped closed. Fortunately this was refunded after I lodged a formal complaint, but it should not have been necessary in the first place. Reviewed on: 30th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience and we’re sorry we haven’t lived up to your expectations this time. Our charge for replacing a lost passbooks is a standard fee for all members, although in this instance, we could have been more flexible from the outset to allow you to close your account more smoothly. We will learn from this experience to ensure other savers do not face excessive administrative burdens when closing their accounts. Response date: 1st June 2023

Review of the Mansfield Building Society, Savings:

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Pete

Very happy with the service the assistant was very pleasant and professional Reviewed on: 18th May 2023

Review of the Mansfield Building Society, Savings:

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Disappointed.

Was opening an account, had a query, tried phoning, as they were busy a callback was promised, but only came 24 hours later. Disappointed. Reviewed on: 16th May 2023

Review of the Mansfield Building Society, Savings:

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Friendliest service ever

When my father died they were extremely helpful at the Mansfield branch Reviewed on: 16th May 2023

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