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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Excellent service

Friendly helpful staff so nice to speak to someone face to face Reviewed on: 11th May 2023

Review of the Mansfield Building Society, Savings:

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Great experience

Kirsty was excellent today she understood our needs and explained everything well Reviewed on: 11th May 2023

Review of the Mansfield Building Society, Savings:

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Good local building society

Good local building society with a friendly personal atmosphere smart pleasant environment Staff are friendly and helpful with a good range of products Reviewed on: 9th May 2023

Review of the Mansfield Building Society, Savings:

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Good products but service a bit old fashioned.

I like the range of products offered by the Mansfield. However to transfer between ISAs I had to post in identification although I'm an existing customer. I didn't wish to post my original passport and getting an authorised copy is expensive and time consuming. It took some searching to locate some suitable identification. I wondered why this was necessary as the money was an internal transfer. It wasn't likely to be a fraudulent transaction. I'm a Lloyd's bank customer and recently opened a new account online and transferred money between accounts very easily with no need for further checks. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. Regulation requires us to ensure we maintain up to date identification, however I’m sorry to hear your interaction wasn’t as smooth as you expected. We will review our Identification process to ensure a great customer journey whilst meeting regulation requirements. Response date: 10th May 2023

Review of the Mansfield Building Society, Savings:

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Good savings option

The account we had was a good interest rate when we opened it and it allowed regular payments with no end date on the account. As with any account you need to keep up to date with savings rates and in the end the rate didn’t keep up with others. We still have other accounts with the Mansfield but forget about doing anything online as they are just not up to it. It took 3 months to open an online saver account.. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. We constantly review our rates to ensure we remain competitive and react to market conditions and last increased our rates on 1st March, however we are sorry to hear that on this occasion you didn’t feel that we were competitive. We recently received high levels of interest in some of our online savings accounts and as a result this caused some service delays. We would like to apologise for the delays you experienced, but please be assured that our service is now operating normally. Response date: 10th May 2023

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