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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Need an online savings presence

I’m an ex employee who showed loyalty by keeping some accounts at MBS. However I live too far away and given there is no online presence, unfortunately it has proved inconvenient to keep the accounts. Reviewed on: 7th February 2022

Review of the Mansfield Building Society, Mortgages:

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Foundation of life

Excellent service from start to finish hopefully more of the same going forward Reviewed on: 3rd February 2022

Review of the Mansfield Building Society, Mortgages:

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Mansfield were excellent

I can recommend Mansfield to everyone. They made things as simple as possible which was a huge relief. My policy had no penalty for paying it off early which is rare and they all seemed like the old days when customer service and no nonsense were the rules of the day. Brilliant all round. Reviewed on: 3rd February 2022

Review of the Mansfield Building Society, Savings:

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Disappointing experience in branch but good overall phone and postal service

When visiting the branch i was told that an appointment was necessary to open a cash ISA which it is not as you can open one by post. I had downloaded and filled in the application and thought that the branch would take the documents and pass them to head office. but without asking any further details an appointment at a future date was the only option offered. (My wife commented it was a similar experience to a doctors surgery unhelpful !) subsequently i posted the application forms in the head office letter box and the application was completed the same day, this was what i consider good service. Reviewed on: 1st February 2022

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback. When opening an account in branch, we try to do this in a more comfortable area away from the counter where we can give you the time and privacy required. We have seen an increase in appointment requests since the new year and unfortunately this means we don’t always have somebody available straight away, however we’re sorry you weren’t offered the option to leave your application form in branch and will ensure that your feedback is shared with our branch teams to offer a better customer experience on this moving forward. Response date: 4th February 2022

Review of the Mansfield Building Society, Mortgages:

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Super friendly and helpful

After having an absolute nightmare with another lender on this complicated mortgage - Mansfield stepped in and provided a comparatively “easy” and smooth transaction. Can’t thank the team enough. Reviewed on: 21st January 2022

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