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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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Some excellent staff, but some very disappointing aspects.

Poor communication led to all sorts of problems initially- Mansfield insisted I split the title of the property before they would lend. Then, once split, they decided this was a huge problem because I couldn't grant myself access across my own property. (A brief summary of a complicated situation). This led to all sorts of problems and delays, and they were not particularly helpful. They didn't seem at all interested in helping sort out the problems they caused. Nichola, who seemed to just blame others, dealt with my case. I was asked how she was supposed to know I owned the surrounding land, as there was nothing on the paperwork to suggest this. A little odd, given that it was Mansfield who insisted on the split in the first place- how could I split it if it wasn't mine! She seemed to imply it was my fault- I feel it's not my fault that they don't share information effectively amongst themselves! Slow responses to emails, and errors like them putting the wrong number on a form took a week to correct. On the other hand, I found Shelley, and her colleagues in the call centre, very helpful, professional and swift to respond when assisting me with the redemption statement. Reviewed on: 28th September 2021

Review of the Mansfield Building Society, Savings:

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Rates

I felt the .02% renewal for my fixed rate isa was derisory. Better rates are available Reviewed on: 28th September 2021

Review of the Mansfield Building Society, Mortgages:

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Very likely

My experience with the Mansfield has been wonderful Reviewed on: 26th September 2021

Review of the Mansfield Building Society, Mortgages:

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Nice people to deal with..

Excellent, friendly and helpful people Reviewed on: 23rd September 2021

Review of the Mansfield Building Society, Mortgages:

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Always very pleased to mbs staff

Everything i have called. Phone is answered promptly. Reviewed on: 22nd September 2021

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