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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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The most helpful wonderful building society - Sophie was AMAZING

I've been with Mansfield for 3 years and throughout they've been so helpful and competent. Recently I've gone through a transfer of equity which is never an easy thing and everyone I've dealt with has been amazing, even when my solicitors have been a nightmare. I want to give a specific shout out to Sophie Cook who was so helpful. She was so kind and would talk me through the process, helped me with the application and wrote parts of it for me, escalating and communicating with the business when needed and also treating me with so much respect and compassion from end to end. I couldn't be more grateful and I now feel a sense of loyalty to Mansfield from this. I can't thank you all enough. Reviewed on: 21st September 2021

Review of the Mansfield Building Society, Mortgages:

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The most helpful wonderful building society - Sophie was AMAZING

Review of the Mansfield Building Society, Savings:

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opening a savings account

I already had an ISA account with you and decided to open a savings account as well and was surprised I had to go through another interview and had to wait a couple of days before I could pay money in meaning three trips to the branch in total, all in all a bit of a pain in the posterior. Reviewed on: 20th September 2021

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m sorry to learn of your dissatisfaction. We would like the opportunity to look into this further for you, please contact us on 01623 676350 and ask for Sian or email [email protected] Response date: 21st September 2021

Review of the Mansfield Building Society, Mortgages:

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Simply Great

I had trouble getting a mortgage to previous bad choices financially which meant I struggled to get a mortgage anywhere else. And the Mansfield looked at me as an individual rather than just a credit score. Reviewed on: 16th September 2021

Review of the Mansfield Building Society, Mortgages:

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Mortgage process and costs

I have to say that everyone I have spoken to at the Mansfield, two separate ladies were both cheerful, friendly and competent. What more could you ask. The paperwork was manageable for a luddite like myself so was very happy. The only downside was the set up cost which seemed to me onerous. Reviewed on: 15th September 2021

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