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Mike

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Review of the Monzo, Current Account:

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Poor customer service and poor app

In general, Monzo is a great bank, that is until you face any kind of real problem. By problem, I mean something that is Monzo’s fault and not yours. Monzo customer service are great at resolving problems so long as you have pressed the wrong button for example, however if their app is at fault they very rarely do anything about it. A perfect example is the “get paid early” feature. Monzo will allow you to get your BACS salary payment a day early, however if you do this, the summary feature in the app breaks as it expects you to be paid the next day. Despite me reporting this and a massive thread on their forums about it, it’s been over a year and nothing is done. Their customer service can sometimes take weeks to reply, it’s the slowest customer service I’ve ever received. They also use bots to reply to customers despite denying this when asked, pretending that they are real people. Incredibly disingenuous behaviour, poor customer service and broken app features makes Monzo a poor bank for customers. Reviewed on: 13th April 2021

Review of the Flux, Real time receipts:

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The future of receipts

The world is moving forward digitally in every way, but receipts haven’t really changed. Some stores offer email receipts but they’re very difficult to manage. The future is in Flux where your receipts automatically are added to your transaction in your bank app. No hassle, fully automatic. Reviewed on: 6th December 2019

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