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Review of the Bath Building Society, Mortgages:

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wonderful young man Oliver delight to chat to and his contact broker Nick equally wonderful clear and open - really fast service - delighted

oliver and nick - great people to chat too both need a 50% pay increase Reviewed on: 9th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I note your kind comments and I'm sure they will be delighted to hear that they have provided a great service. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Review of the Bath Building Society, Mortgages:

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Remortgage

Very easy process to remortgage by btl over to Bath. My advisor was great throughout the process, he was very knowledgeable and professional. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback, this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd February 2023

Review of the Bath Building Society, Mortgages:

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Very helpful service

My chat request was answered very quickly, and clear answers were given. Nick was extremely helpful and pleasant. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad Nick was able to assist you and will pass on your comments. Ben Hutchings, Head of Mortgage Sales Response date: 30th January 2023

Review of the Bath Building Society, Mortgages:

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Good product but time-consuming

The mortgage advisor at Bath (Ian Birch) was excellent and always responded immediately to any questions. I cannot rate him highly enough! Once the application was submitted however, the process became more arduous. For example my husband and I were asked for a signed gift letter, this had already been submitted. We were also asked for statements for an account that we didn’t have - turned out that this was our daughter’s account and the request should have been sent to her. It also wasn’t made clear at the initial application that screen shots would not be acceptable - if this had been stated it would have saved a lot of time. And the whole process took so long that we were requested to provide yet more bank statements as the ones that had been submitted were out of date! It also would have been helpful to be informed via email that our mortgage offer had been made, as with the postal strike it took several days to reach us and the sellers were getting anxious. Reviewed on: 12th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your kind comments to Ian. Please accept my apologies if we asked for information again and the time that it took to get you a mortgage offer. Sometimes it can be out of our hands but we are always looking at ways to speed up and improve our services with our customers. I wish you well for a speedy completion. Ben Hutchings, Head of Mortgage Sales Response date: 13th January 2023

Review of the Bath Building Society, Mortgages:

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Efficient, Helpful and Contactable

We have just completed our re-mortgage to the Bath Building Society. Our first very positive experience was that the mortgage deal we were offered in September '22 was the deal we now have in January '23 - a period when the mortgage market dramatically changed and where mortgage products and offers in principle were being withdrawn. We found the underwriting process efficient and thorough which is, frankly, reassuring. However, the stand out feature for us was the ability to communicate with members of the mortgage admin team, quickly, by telephone or email, who were able to deal with our enquiries there and then and when they couldn't actually got back in contact with us within a few hours with the answer. This has not been our experience with other financial institutions. It's also worth noting how friendly and courteous everyone we have come into contact with has been. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. We do pride ourselves on being able to provide good service and that's the benefit of dealing with a small Society. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

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