BBS Member Feedback's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member Feedback

160

Total reviews written

Helpful marks given to their reviews

667

Times reviews seen

All reviews (160)

Review of the Bath Building Society, Mortgages:

View on product page

Generally so so ...

The online chat function was brilliant and I got the answer I was looking for. However the experience I had setting up this mortgage was not great and my advisor complained formally. The issue generally surrounded the slow pace at which the application was reviewed and we almost lost out on our property. That said, the online chat was great and I hope my opinion continues to change. I appreciate it's a tricking time. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Feel free to contact me on [email protected] if you wish to talk about the experience you had about the slow process. We are always looking to improve the way we work. I'm glad the online chat function was able to assist and this can be useful in busy periods. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

Review of the Bath Building Society, Mortgages:

View on product page

They got me a mortgage!

Tim Randall has been absolutely amazing and very professional! He kept me informed throughout the entire process, he was very efficient at getting back to me regarding any queries I had and went above and beyond to get my house re-mortgaged! I was able to re-mortgage at the most difficult time when deals were being pulled from the market, left, right and centre and interest rates were rising due to the bank of England rising their rates. I would 100% recommend Tim and Bath Building Society. Reviewed on: 28th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear in a difficult and fast moving market. I will let Tim know accordingly and I know he will be grateful with your comments. Ben Hutchings, Head of Mortgage Sales Response date: 29th December 2022

Review of the Bath Building Society, Mortgages:

View on product page

Great pre-application service

All the information on the website was clear and the chat function on the website is really quick, easy and informative. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad the chat function was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 19th December 2022

Review of the Bath Building Society, Mortgages:

View on product page

Innovative Product for our times

The severe shortages of rental accommodation in Edinburgh for my student son last April led me to search for a guarantor type mortgage. I found the 'buy for university' product and it ticked all the boxes. We were lucky to have Tim as our advisor and he was fantastic, any questions he responded promptly and kept us informed as the underwriter review dragged on a little bit. There were some restrictions to the mortgage which limited what we could buy. Eventually we found a place and our offer was accepted. The approval process took 8 weeks to complete from submission of the application. One suggestion for improvement would be in regard to the extra security, it was not clear to us what documents were needed and this caused some panic and delay post the mortgage offer. But a great product overall. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this review. I'm glad Tim was able to assist and kept you well informed. I will look into the documentation to see if we can improve anything and I'm grateful for the comments. We wish your son all the best in his studies. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

Review of the Bath Building Society, Mortgages:

View on product page

Great customer service!

Very helpful team, fantastic one-to-one service.... and friendly! Something that can't be said for a lot of other mortgage providers. Reviewed on: 15th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.