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BBS Member Feedback

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Professional service

Smooth application process, responsive and friendly staff, would recommend your services. Reviewed on: 1st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd October 2022

Review of the Bath Building Society, Mortgages:

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Fixed rate query

Understandably the fixed rates have been pulled but the chat function and assistance was very handy. Reviewed on: 28th September 2022

Reply from Bath Building Society Thanks you for taking the time out and providing this feedback. I'm glad the chat function was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 29th September 2022

Review of the Bath Building Society, Mortgages:

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Tom was very helpful

I was looking to find out more about a rather niche product, but Tom was very quick, professional, and helpful. I would thoroughly recommend him. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for the feedback and glad Tom was of assistance. I will pass on your comments to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Review of the Bath Building Society, Mortgages:

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Excellent on live chat, not good at returning calls

Having used Bath for the first time, they could do with making their system more user friendly. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for providing this feedback. I will pass this on so that we can look to improve our service. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Review of the Bath Building Society, Mortgages:

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Nick helped quickly

Nick called me which was a nice touch and we resolved the query quickly, so really efficient for us both Reviewed on: 15th September 2022

Reply from Bath Building Society Thank you for the feedback. I'm glad Nick was able to get in touch with you to resolve your query. We always look to give the best possible service to our customers. I will pass this on to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

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