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BBS Member Feedback

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Communication

Communication is not very great, however when through to chat with someone they were helpful. They didn't have my email address on the system to request additional documents from me, despite communicated via email while initiating the process of mortgage application. so clear gap in departments. Reviewed on: 14th September 2022

Reply from Bath Building Society Thank you for your feedback, we do appreciate this. We are always looking to improve our service and clearly we didn't meet our normal standards this time. I will forward this on so that we can look into. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Review of the Bath Building Society, Mortgages:

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Lovely experience

Lovely professionals. Questions answered fast and precise. Reviewed on: 30th August 2022

Reply from Bath Building Society Thank you for taking the time out and giving us this feedback. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2022

Review of the Bath Building Society, Mortgages:

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Quick Service

Great work from Oliver on the chat desk. Really efficient and got me to the right answer quickly. Reviewed on: 2nd August 2022

Reply from Bath Building Society Thank you for your feedback and glad Oliver was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 3rd August 2022

Review of the Bath Building Society, Mortgages:

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Very efficient and friendly

Nick was great, he came across as knowledgeable and helped with my query very quickly Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback and glad Nick was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Review of the Bath Building Society, Mortgages:

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Good service

The chat facility is good. Oliver and Tom have been helpful Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for the feedback. I will pass on to Oliver & Tom. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

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