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BBS Member Feedback

160

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Great service!

Although I wasn't able to get all of the answers I required immediately, Oliver had no hesitation in providing me with details to contact him via email where he would be able to help me further with my query. It gave me confidence that I would always have help when needed from Bath Building Society Reviewed on: 20th July 2022

Reply from Bath Building Society Thank you for the feedback and glad Oliver could help you with your query. Ben Hutchings, Head of Mortgage Sales Response date: 21st July 2022

Review of the Bath Building Society, Mortgages:

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mixed bag

Tim, the advisor was brilliant; available, supportive and prepared to listen and respond flexibly. The staff are all very pleasant and available. However, we encountered difficulties with the underwriters, who made things hard going and all innovation for solutions to the problems we encountered had to come from us. They seemed to be overly cautious and, in our view, a bit tick boxy in approach. We were required to undertake legal advice for three adult kids and ourselves which didn't tell us anything we didn't already know (I'm trained as a lawyer!) at a cost of nearly £1000 when the advice for the kids could be summarised; you have no rights now but this charge means you are signing away your non-existent rights! If we hadn't been under so much time pressure in the purchase I think we probably would have sought a different provider (despite Tim). Reviewed on: 16th July 2022

Reply from Bath Building Society Thank you for taking the time to review our service, we appreciate your feedback and will pass your comments on to Tim. I'm sorry that you felt our approach was ‘tick boxy’. We offer an individual approach to underwriting (we don’t use automated credit scores) so we can remain flexible when dealing with our mortgage cases. You mention the requirement to obtain independent legal advice was unnecessary. In this type of case, when not all parties to the mortgage are beneficial owners of the property, it is a requirement that all borrowers are fully informed of their legal rights and obligations under that contract. In some cases, the acting Solicitor may decide it is unnecessary to provide such advice, for example, if the borrower is legally trained. The Solicitor then has the right to let us know and waive their right to ILA. Craig Brown, Head of Underwriting & Credit Management. Response date: 18th July 2022

Review of the Bath Building Society, Mortgages:

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Broker Support

Nick was great along with Adam, very supportive and knowledgeable Reviewed on: 6th July 2022

Reply from Bath Building Society Thanks for taking the time to give us your feedback, we'll definitely be passing it on to Nick and Adam, Ben Hutchings, Head of Mortgage Sales. Response date: 8th July 2022

Review of the Bath Building Society, Mortgages:

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great service

Efficient, helpful, great service being received on my urgent case. Reviewed on: 1st July 2022

Reply from Bath Building Society Thank you for taking the time out to give us this feedback, I will pass on to the team. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd July 2022

Review of the Bath Building Society, Mortgages:

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very helpful info via online chat

Very help via online. able to answer my questions efficently Reviewed on: 1st July 2022

Reply from Bath Building Society I am glad that we were able to help and hope that we can help you in future when needed. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

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