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BBS Member Feedback

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Slow, convoluted, backward process

I am a property developer and investor who is well versed in the world of mortgages and have in excess of £30m funds currently borrowed. This one simple transaction undertaken with BBS was by far the most ridiculous process I have ever had the misfortune of being involved with. Nearly 17 weeks for a simple remortgage is really, very unimpressive. Reviewed on: 29th June 2022

Reply from Bath Building Society I am sorry that you feel let down by the service you have been given. Without knowing your name or having your contact details it is difficult to respond or follow this up. Should you want to make this a formal complaint then you can find out how to do this on our website by clicking on the 'we're here to listen' link on the bottom of every page on our website. Alternatively, if you would like me to follow this up, you can email me directly at [email protected]. Colin McDougall, Chief Commercial Officer. Response date: 2nd July 2022

Review of the Bath Building Society, Mortgages:

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Very helpful

I had a few awkward questions to garner initial mortgage information and Oliver was most helpful Reviewed on: 28th June 2022

Reply from Bath Building Society Thank you for taking the time out to give us this feedback, we always try our best! I will share your comments with Oliver. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd July 2022

Review of the Bath Building Society, Mortgages:

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Very clear and helpful

My call was answered by Ian, who was very polite and helpful with regard to information about mortgages and the different types that are available, including rent a room loans, which I knew very little about. It seems that Bath have some very good products, which were explained very clearly and which was much appreciated. Ian said he would email me some further details, which came through in just a few minutes, which is also a major plus point. Having worked in Financial Services for many years (but not very often on the mortgage side) I was pleasantly surprised at the efficiency of the service. Far better than my previous experiences with lenders over the years. Thank you Patrick Reviewed on: 23rd June 2022

Reply from Bath Building Society Thank you Patrick for your kind comments. We try our best! I will be sure to pass this feedback on to Ian. Colin McDougall, Chief Commercial Officer. Response date: 24th June 2022

Review of the Bath Building Society, Mortgages:

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Quick and Easy

My query was resolved quickly without issues Reviewed on: 22nd June 2022

Reply from Bath Building Society Good to know. Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 24th June 2022

Review of the Bath Building Society, Mortgages:

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Perfect.

Oli sorted me out straight away. Quick and concise. Just how it should be. Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for this feedback. Oli has only been with us for a few weeks so this is really appreciated and I will be sure to share this with him. Colin McDougall, Chief Commercial Officer. Response date: 22nd June 2022

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