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All reviews (1036)

Review of the Bath Building Society, Savings:

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Extremely helpful and responsive. 1st Class customer service!

No query is ignored, the staff at Bath Building society act promptly and efficiently in dealing with requests and queries. Reviewed on: 20th April 2021

Reply from Bath Building Society Thank you for the great feedback, Louise, Savings Operations manager. Response date: 20th April 2021

Review of the Bath Building Society, Savings:

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Forgotten all my online information

I had forgotten all my online information, instead of having to wait until the office was open or able to use live chat, I was able to email which is far better than the normal banks. I had confirmation that my request has been completed. Reviewed on: 19th April 2021

Reply from Bath Building Society Thank you for the feedback, I am glad we were able to help you, we always try and make it as easy as possible to offer support to our customers, Louise, Savings operations manager Response date: 20th April 2021

Review of the Bath Building Society, Savings:

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Excellent customer service

Excellent customer service via web chat. Easy to communicate and efficient response time and advice. Thank you! Reviewed on: 19th April 2021

Reply from Bath Building Society This is great to hear thank you for the feedback, Louise, Savings operations manager. Response date: 20th April 2021

Review of the Bath Building Society, Savings:

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Helpful in addressing all queries

I had a few queries and Louisa addressed them all. Thank you. Reviewed on: 19th April 2021

Reply from Bath Building Society Thankyou for the fantastic feedback. Holly, Customer Service Team Response date: 19th April 2021

Review of the Bath Building Society, Savings:

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Consistent efficient personal service

Every experience I have had with Bath Building Society has been positive. They've always been efficient in handling my requests but are not too big to give the personal touch. They don't appear to have an instruction manual written by someone who will never be customer-facing so you can have real conversations with real people. I can see from their website that they have introduced a lot more products recently. This is great news but sadly they now charge for withdrawals by funds transfer (whether FP or CHAPS) and will soon be introducing fees for cheque withdrawals too. On the plus side, this suggests that they will invest in their branch network since the only way to withdraw your funds without a charge is by cash but it's not such good news for people who don't have a branch locally. It will encourage me to save more long-term with Bath Building Society but not short-term which is perhaps the aim: to provide a service for the local community and longer-term investors. I am very happy with the consistent efficient personal service provided by Bath Building Society. Reviewed on: 16th April 2021

Reply from Bath Building Society Thank you for your kind and thoughtful feedback. Just for clarity, we have always charged for faster payments and CHAPS payments. We however only charge the fee that we are charged by our own bankers and do not profit from making such payments. For next day faster payments, which are typically paid the same day (if instructions received before 3pm) we do not charge anything. Similarly we do not charge for such payments to be made to nominated accounts - which is what most of our customers do. It is true that we ill be introducing charges for the regular use of cheques as there are alternatives available. For one off cases or where it is a request from a vulnerable person we will of course consider waiving such charges. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 18th April 2021

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