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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent online and telephone support from Liz

I applied for an ISA using the online banking service at Bath Building Society. I had reason to contact the society on a couple of occasions about the opening process and transferring the deposits into the account. I received excellent support from Liz - by both online and several telephone communications that completely put my mind at rest. Further support offered from the technical team reassured me whilst the transactions that were necessary were completed. Reviewed on: 10th April 2021

Reply from Bath Building Society Many thanks for the fantastic review. Holly, Customer Service Team Response date: 13th April 2021

Review of the Bath Building Society, Savings:

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Best banking service I've had in years

I'd never used Bath Building Society before and stumbled across you thanks to an interest rate recommendation from somewhere online (probably moneysavingexpert.com, I think). The whole onboarding process has been fantastic. When I've had a question or issue the team couldn't have been more helpful and I'm not sure that I've ever had such a personal feeling banking service. Jake in particular has been great in dealing with the whole opening process and I will definitely be thinking of BBS in the future and recommending you to family and friends. Keep up the great work. Reviewed on: 9th April 2021

Reply from Bath Building Society Thanks Ben for the wonderful feedback, I will pass on your kind comments to Jake. Holly, Customer Service Team Response date: 10th April 2021

Review of the Bath Building Society, Savings:

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Great help via chat!

Not yet a customer but received excellent help via the chat with an application question. Reviewed on: 9th April 2021

Reply from Bath Building Society Fantastic to hear! Holly, Customer Service Team Response date: 10th April 2021

Review of the Bath Building Society, Savings:

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Excellent service as ever

Quick and efficient, thank you - always polite and always doing a good job. Reviewed on: 9th April 2021

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Service Team Response date: 10th April 2021

Review of the Bath Building Society, Savings:

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absolutely fantastic service staff brilliant

very easy in every way cannot find any fault at all Reviewed on: 8th April 2021

Reply from Bath Building Society Thank you for your lovely feedback, Louise Savings operations manager. Response date: 9th April 2021

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