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All reviews (1036)

Review of the Bath Building Society, Savings:

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Junior ISA information

Excellent customer service, very helpful and informative agent. Reviewed on: 26th January 2021

Reply from Bath Building Society This is really great to hear, thanks! Holly, Customer Service team Response date: 27th January 2021

Review of the Bath Building Society, Savings:

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DISCUSSED TRUST ACCOUNTS

I WILL BE HAPPIER WHEN YOU START DOING NEW TRUST ACCOUNTS AGAIN Reviewed on: 25th January 2021

Reply from Bath Building Society Good Morning, As soon as the Trust accounts are available they will be advertised on our Website, alternatively you can call us and leave your name and number and we will contact when they are available again. Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 28th January 2021

Review of the Bath Building Society, Savings:

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Efficient and Friendly

Always quick to respond and helpful. A great team! Reviewed on: 25th January 2021

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it. Holly, Customer Service Team Response date: 25th January 2021

Review of the Bath Building Society, Savings:

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Answered a query I had regarding a savings account

I liked how quickly my query was answered. Reviewed on: 22nd January 2021

Reply from Bath Building Society Many thanks for the kind review. Holly, Customer Service Team Response date: 25th January 2021

Review of the Bath Building Society, Savings:

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Disappointed/concerned that counter staff at Bath Wood St were not wearing facemasks to protect customers (on 21/1/21 at 16.00 hrs) at height of Covid 2nd wave

I have always found Bath BS staff to be very helpful and efficient, but in the current pandemic when I am inside shops, banks, building societies and other essential services premises I wear a mask, and I expect staff serving customers to do the same. See-through counter screens are not adequate protection, especially with regard to the more infectious variant of Covid-19 Reviewed on: 22nd January 2021

Reply from Bath Building Society I am sorry to hear you are disappointed, I can assure you we have strict Covid measures in place in all our branches, They are working on a strict two in two out system and we have the plastic screens in place to protect our staff and all our customers, we also have sanitizing stations at the front of all our branches, and we ensure all staff wash their hands regularly. We are trying to encourage our customers to only visit the branch if absolutely necessary and instead use our Bath online service or visit our website and talk to our advisors on Webchat, email or you can call us. Response date: 25th January 2021

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