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All reviews (1036)

Review of the Bath Building Society, Savings:

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Staff very helpful, system is not.

The staff are very helpful, Barry and Caroline I thank you both...however, to register with Bath Online and view account took far to long and in the end gave up not knowing which particular login ID, Password or other requested information etc was correct despite being sent two Codes and even then didn't gain access. Security is obviously important so is user friendly. Reviewed on: 7th January 2021

Reply from Bath Building Society Thank you for your feedback which is clearly disappointing. We clearly take the security of your account very seriously but our processes should not get in the way of you accessing your account. If you contact me directly I will arrange for one of our managers responsible for Bath Online to walk you through this from start to finish. Colin McDougall, Head of Marketing and Savings Response date: 8th January 2021

Review of the Bath Building Society, Savings:

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Very helpful staff in setting up a new account

All your team could not have been any more helpful in setting up the account we needed. Thanks! Reviewed on: 7th January 2021

Reply from Bath Building Society Thankyou Glen for your fantastic review. Holly, Customer Service Team Response date: 12th January 2021

Review of the Bath Building Society, Savings:

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Absolutely fantastic

From start to finish I had constant communication, everything was clear and precise,best service I have ever received one very happy customer and will definitely be recommending. Reviewed on: 7th January 2021

Reply from Bath Building Society Thank you for the great feedback Response date: 8th January 2021

Review of the Bath Building Society, Savings:

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Bath online

After having problems logging onto Bath online Barry was very patient and helpful and managed to fix the problem. Thank you Reviewed on: 6th January 2021

Reply from Bath Building Society This is great to hear. Many thanks. Holly, Customer Service Team Response date: 12th January 2021

Review of the Bath Building Society, Savings:

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Call

Barry Morgan was very helpful. I was very happy that the Bath B.S has the facility on-line to transfer payments into another bank. Reviewed on: 6th January 2021

Reply from Bath Building Society Good Afternoon so pleased that you are finding Bath on line useful. Thank you for taking the time to respond. Many Thanks Caroline, customer Support Department Response date: 11th January 2021

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