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All reviews (1036)

Review of the Bath Building Society, Savings:

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Quick reply and helpful response.

I used the chat box for questions I had about Trust accounts. Olivia answered quickly and gave me all the answers I needed. Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

Review of the Bath Building Society, Savings:

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Great customer experience shame about ridiculously overpaid CEO

Pay staff more and the Directors a lot less Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you for your feedback. It is great that that you believe that we provide a great customer experience. If you compare our Directors' salaries and compare with other Banks, Building Societies or even companies of a similar size and complexity you will see that their salaries will be at the lower end of this comparison. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Review of the Bath Building Society, Savings:

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Speedy and efficient a winning combination.

Successful. Long time customer always found Bibs very helpful and accommodating. Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you so much for your long standing support and feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Review of the Bath Building Society, Savings:

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access to website

This on line chat was quick and easy. Hope the info provided will work. Reviewed on: 21st February 2023

Reply from Bath Building Society Thank you for your feedback. I also hope the info provided worked! Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

Review of the Bath Building Society, Savings:

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Olivia was v helpful, efficient and friendly and responded to all my questions clearly

Connecting to my account seems overcomplicated compared to other bank accounts (though it might just be me)! Reviewed on: 20th February 2023

Reply from Bath Building Society Thank you for your feedback regarding Olivia, I will pass this over to her and the team. We are launching a mobile app in the next few weeks which is a lot more user friendly so you may find this easier to login to your account. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

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