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Review of the Bath Building Society, Savings:

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problem dealt with quickly and effeciently

interest rate ......................................................... Reviewed on: 2nd November 2022

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Review of the Bath Building Society, Savings:

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Advisors are always helpful!

I had filled out an application form for the Junior Saver through BathOnline, but the system requested additional verification. Olivia was very very helpful by getting the account opened by approving the requested information really quickly after I'd sent it in. In fact, it was about 3 working hours - much quicker than response times from other financial institutions nowadays. From my experiences with this society, I believe personal and quick service is present with them, which is always very impressive. The only thing that I can think of just now that would improve the experience with the society (excluding an app, as they are working on this already!) is the free of charge faster payment withdrawals clearing on the same day, rather than the next working day. For example maybe if you request a withdrawal before 3:30pm, it arrives by the end of the same business day free of charge. That said, this would just be more of a convenience thing, as the current next working day timescale is (on the whole) ok for accessing Savings. Once again, thanks Olivia and Bath Building Society for another great experience :) Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for your wonderful feedback regarding Olivia, I will pass this over to her and the team. Very pleased to hear that you are already aware of our mobile app which is launching very soon. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

Review of the Bath Building Society, Savings:

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Efficiency

The relationship feels very personal. Nothing extra comes to mind Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for this lovely feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 1st November 2022

Review of the Bath Building Society, Savings:

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Based on the 'chat' everything was good but I cant say until I have opened the account

sorry cant say anything no experience of your company Reviewed on: 1st November 2022

Reply from Bath Building Society Thank you for your feedback. Please do get back in touch if you require any further information on our accounts. Charlotte Tillen, Savings Support Manager Response date: 1st November 2022

Review of the Bath Building Society, Savings:

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Good rates and great service

We opened a savings account for our children with Bath Building Society and have found the rates to be good and the level of customer service to be excellent. Using both phone and online chat has been a quick and efficient process - you very quickly get to speak to a real person (which can be very hard with other providers!). Reviewed on: 31st October 2022

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 4th November 2022

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