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All reviews (1036)

Review of the Bath Building Society, Savings:

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Chat and telephone call help

I required help logging onto account. Barry Morgan was extremely helpful and very patient with me. Everything was sorted and I am now able to access my account again. I am very grateful for his help Reviewed on: 15th March 2022

Reply from Bath Building Society Hello thank you for taking the time to send your response, glad Barry was able to help you resolve the logging into your account issue. Caroline, customer Support Department. Response date: 22nd March 2022

Review of the Bath Building Society, Savings:

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Easy transfer

Now that we've sorted out some out of date signatures on the bank mandate (which was hard work), I am happy to say working with the bank now seems easy and straight forward. Reviewed on: 15th March 2022

Reply from Bath Building Society Hello , glad that you have everything sorted now, thank you for taking the time to send your response, Caroline, Customer Support Department. Response date: 22nd March 2022

Review of the Bath Building Society, Savings:

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Chat to solve problem signing into account online

Small and friendly. Accessible (real person at the end of the chat facility - not a bot!). Quick to respond, clear explanation to the problem and good solution offered. Can't fault your customer service. Reviewed on: 10th March 2022

Reply from Bath Building Society Thankyou Ian for the fantastic feedback. Holly, Customer Service Team Response date: 14th March 2022

Review of the Bath Building Society, Savings:

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Prompt and polite service!

I had a particular issue which required funds transferred at short notice from an account requiring 100 days notice. All attended to very promptly politely and satisfactorily. Thank you Reviewed on: 9th March 2022

Reply from Bath Building Society Hello, Thank you for taking the time to send your response, Glad things got sorted for you promptly, Many Thanks, Caroline, Customer Support Department. Response date: 10th March 2022

Review of the Bath Building Society, Savings:

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Helpful and efficient and importantly easy to contact!

Good products and service, local and easy to contact. It would be good to have received communication when the account was ready and set up to use. Reviewed on: 9th March 2022

Reply from Bath Building Society Good Morning, Thank you for sending in your response, Hopefully you have received all your information now regarding your account, Many Thanks Caroline, Customer Support Department Response date: 10th March 2022

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